OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
104 ratings and 66 comments received in the last 90 days.
24 May 2025
Cathrine was excellent. There were a lot of delays due to the MINI system not working as it should with the Motability scheme but she kept us informed of what was going on.
22 May 2025
From the day of purchase to the handover day, the experience with Mini and Cathrine at Solihull Sytner has been brilliant and very smooth! Great customer service, communication and a wonderful car!
20 May 2025
Full explanation given of the car.
04 May 2025
Paul explained everything brilliantly and answered any questions that we had. He gave us regular updates with regards to the progress of our new car. Every interaction with Paul has been delightful, he is a genuine and a lovely person. Thank you Paul
02 May 2025
Cathrine Thompson was most helpful at all times. She was also very patient, and is, in my view. a credit to your company.
25 April 2025
Very Helpful And Professional
24 April 2025
It was a pleasure to deal with Paul, he knew his stuff and seemed to make the purchase easy. The delivery was much quicker than expected which made the process even better.
17 April 2025
Catherine was very helpful, friendly and supportive. She communicated with me throughout the whole process, keeping me up to date. All staff were friendly and welcoming
16 April 2025
I was very satisfied with the way the purchase of my car was Handled Paul Brown was the person that over saw the purchase of my new car and kept me informed and upto date every step of the way, very professional
16 June 2025
Efficiency all round
15 June 2025
See below.
29 May 2025
Video showed work
25 May 2025
MOT video explanation is good
24 May 2025
First class. No negative thoughts.
20 May 2025
See comments above
18 May 2025
In addition to the above, complete diagnostic on car
16 May 2025
Grace (service desk) is amazing!
15 May 2025
Nothing wrong with the service at all
12 May 2025
See above the first answer covers all. Concerns are that nobody knows what's going on.
13 June 2025
Prompt process from start to finish with no issues