OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
174 ratings and 99 comments received in the last 90 days.
05 September 2024
I can only reiterate what I have already put.
13 August 2024
All good
13 August 2024
Welcoming , well trained team Thorough processes & paperwork Full documentation Proper checks of old & new vehicles Seamless transfer of personal number plates
03 August 2024
Process was quick and efficient and communication and updates were on point from Jessica. No over the top sales banter and a customer friendly atmosphere and approach.
28 July 2024
Didn't hesitate to answer questions or email chasers. Very helpful
25 July 2024
A lovely experience, I was really well looked after each step of the way. The coffee wasn't too bad either.
17 July 2024
Extremely satisfied, couldn't have wished for a more pleasurable service,I will be back again.
07 July 2024
Sophie Bryson told me she would keep me updated and did, she also responded to my queries in a timely way. Sophie is friendly and approachable, nothing has been too much trouble. I was nervous about the change of car, Sophie was very reassuring.
05 July 2024
Time spent to explain everything and willing to repeat information. Followed up a fault with satisfactory conclusion
12 September 2024
We asked for a major service as we have looked after the car since we have had it, after you having it we were informed all the problems which would of cost us not a lot under £2000,which I am sorry to say was worth more than car it is gone now
12 September 2024
From start to finish the customer service was on point.
12 September 2024
Lots of help when asked questions
09 September 2024
They accommodated a relatively last-minute change of appointment date for me and service is excellent
09 September 2024
Because I need to claim on my Mini tyre insurance and the service person said she would send over the photos she took and we haven't received them and the telephone number is a call centre not the actual branch
09 September 2024
Very good service, quickly done as well
07 September 2024
Fast and efficient
03 September 2024
Made it very easy to book and washed and cleaned the car
03 September 2024
Sophie Bryson helped me secure an excellent deal on a replacement car. She was thorough and professional in all our interactions.
03 September 2024
I got help to arrange a MOT which I was not able to do online
12 September 2024
a really good salesman friendly helpful kept set the whole way through purchasing at