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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
208 ratings and 144 comments received in the last 90 days.
06 April 2024
The Service from Paul (Brown) was excellent and thanks to Ian (Haughey) for handling the finances
05 April 2024
Paul was very efficient and kept us informed through the whole process.
04 April 2024
Very poor customer service sold the same car twice had find alternate car for us with delays The car had several scratches and lot scuff marks very bad preparation and attention to detail despite the high cost of the Autoglym,
04 April 2024
Very pleased especially the worker individual who made my experience the best ever Alex lam I'm really happy I want to emphasis it was him who mace me at ease and so impressed with mini
01 April 2024
Paul went above and beyond to ensure I got what I wanted
01 April 2024
Very easy
30 March 2024
Faultless service
29 March 2024
Very fast and efficient. I was in my new car in just over a week and returning the old one - couldn't have been easier!
28 March 2024
There was a hold up but couldn't be helped, and it is far better to have the checks done before taking the car away than having to return it. Otherwise, no faults at all. Extremely satisfied.
16 March 2024
I was given a warm welcome on arrival and the girls (Catherine & Sophie) made sure everything went very smoothly and quickly.
11 March 2024
Answered concerns easily
11 March 2024
Friendly staff, extremely knowledgeable sales person Paul Brown. Dealership was welcoming with good selection of vehicles to look at.
10 March 2024
Listened to me, what my three basic requests were. Promptly came back with a spec of what I had requested & beyond!! Sophie Bryson went the extra mile all the time. Absolutely delighted as a customer and mini owner
10 March 2024
Everyone so helpful
09 March 2024
Very satisfied.the lady who assisted me Tileah Kelly was kind and polite and made me feel at ease and comfortable.
08 March 2024
Car well prepared and excellent service on handover.
07 March 2024
Kept update throughout process
07 March 2024
Really pleased with process Follow up and checking Fixing a problem I had
07 March 2024
Jessica was there every step of the way with me. Now i have the mini, she's still in touch, and has told me to always pop in for a hot chocolate and any advice with the car.
07 March 2024
Top notch service
07 March 2024
Paul Brown at Sytner Solihull looked after us really well. He managed to source a car promptly to our chosen specification. At delivery he spent time going through the functions of the new mini.
06 March 2024
The service I received was brilliant.
28 February 2024
Two excellent sales staff dealt with me The electronic cover removal on my new car was fun and unexpected !
27 February 2024
Friendly atmosphere
27 February 2024
Sytner Solihul always look after me
22 February 2024
Could not fault the service it was amazing
28 January 2024
Delayed Delivery and additional discount received further from MINI was not shared with customer.
27 January 2024
Everything was great
23 January 2024
Paul ensured we were fully informed - went through everything with us took time and very professional
21 January 2024
I especially liked the reveal
21 January 2024
Alex
08 April 2024
Very satisfied
08 April 2024
Efficient, friendly service.
06 April 2024
The same as above, but I've taken a star off as a little expensive.
05 April 2024
service staff very pleasant and helpful particularly Sam, service and MOT efficient. Just wish it wasnt so expensive!
04 April 2024
Information given on video
04 April 2024
Ross and Millie - excellent
03 April 2024
People really friendly and helpful especially Millie on reception
03 April 2024
Great no problems
03 April 2024
Good communication and pleasant staff
01 April 2024
Consistency and familiarity are key to customer experience.
31 March 2024
Fix my problem quick
29 March 2024
Our car was processed quickly in and we were given an ETA to collect it. The car was ready spot in that time. Washed and cleaned.
29 March 2024
Millie's hard work.
27 March 2024
Very informative and friendly service and explained everything as were are new to Mini.
27 March 2024
good
26 March 2024
The face of Sytner Solihull Mini is a young lady called Millie and she is knowledgeable helpful and totally Professional.
25 March 2024
I was very pleased with the fact that my car had been cleaned and washed. It runs beautifully too.
25 March 2024
Very informative keeping me up to date with the problems with my car.
24 March 2024
Booked a set time online but that wasnt communicated to site, so they made sure I was dealt with next whilst I was waiting - superb.
22 March 2024
Everything was completed as requested. The issue with the washer keys was resolved.
21 March 2024
Excellent
20 March 2024
No issues
19 March 2024
Friendly staff and work completed promptly
15 March 2024
Easy to get in touch with BMW and the car was repaired and back to me in 24hrs
14 March 2024
As above!
14 March 2024
see above
14 March 2024
Customer service as above was excellent Millie on reception very good
14 March 2024
On time and cost was as expected.
13 March 2024
Spot on service.
13 March 2024
Great atmosphere from minute you walk in door
12 March 2024
Good care was taken with my car.
12 March 2024
The coffee was good, Millie made sure I had enough. My car was sorted out and the cleaning crew did a great job of making him sparkle.
12 March 2024
I have full confidence in Sytner Mini Solihull that whatever work is done on my car will be completed to the highest standards by fully trained technicians using genuine parts.
12 March 2024
I was treated very well and kept informed of progress of service by messaging and video. I was informed of costs before service took place.
12 March 2024
Kept updated and car ready much sooner than anticipated
11 March 2024
All good. Waiting appointment. Prompt service.
11 March 2024
Great level of customer care from the Mini service team in Solihull.
11 March 2024
sincere customer service
10 March 2024
Efficient and helpful staff (Ross), my car was serviced according to expectations and ready for collection on time.
10 March 2024
Professional booking the appointment, very well organised and great customer service in store.
10 March 2024
Ross in service Centre very helpful
10 March 2024
Vehicle was booked in and work carried out promptly and efficiently.
08 March 2024
Turned up and parts were unavailable.
07 March 2024
They really understand family challenges
07 March 2024
Again Millie is always friendly and helpful
06 March 2024
Helpful staff that make me feel welcome and update me as to how my service is going
06 March 2024
First Class Service
06 March 2024
Car is performing at a high standard
04 March 2024
Because every thing that needed to be done was carried out super quick
04 March 2024
Bec replaced under warranty
04 March 2024
Very happy to have the drive belt fault fixed free of charge outside of the warranty period as a gesture of goodwill by Sytner.
04 March 2024
Because I pre booked online and took 2 of the offers, neither of which were carried out. The young person who booked me in was polite courteous and welcoming and that is the only reason you scored 3 or it would have been lower.
04 March 2024
The staff go the extra mile even down to vaccuuing the interior of the car in lieu of washing the exterior as I said I'd had it washed the day before.
04 March 2024
Everything excellent, from booking in to service and collection
02 March 2024
Happy with overall experience
01 March 2024
Communication could have been a little better. I had to the ring the garage a number of times for updates as to when my vehicle would be ready, rather than being kept up to date as work was being done
28 February 2024
Completed task and kept me informed
28 February 2024
Easy to book, timely and good value. A special mention for Millie Pretty who is always helpful and attentive. Goes above and beyond to ensure complete customer satisfaction.
28 February 2024
ross the service advisor helpful and attentive to my needs.
27 February 2024
Major service as expected and done on time.
27 February 2024
Good service
27 February 2024
Responsible
26 February 2024
Customer service team do a good job despite the issue on the vehicle being a design problem. Carboning up due to the egr
26 February 2024
Everything completed on time.
26 February 2024
It's always a friendly conversation about the issues
25 February 2024
Issue quickly identified and resolved there and then.
24 February 2024
Everything was fine
24 February 2024
Because she sorts things out for me .
23 February 2024
Service completed well.
23 February 2024
Consistency over the many years I have been a customer.
23 February 2024
Ok not brilliant,
23 February 2024
Millie & Ross in front desk are superb. Work always carried out to high standard on my limited edition Mini.
23 February 2024
Again first time
23 February 2024
Fantastic service
22 February 2024
Confident that my mini is in its very best shape.
22 February 2024
I can't for a tyre replacement - arrived and was waiting. They hasn't got the correct tyre in stock. I had to return home and come back late afternoon - an extra 40 unnecessary miles. I guess this is why you always want the car for the day?
22 February 2024
A pleasurable experience ...thoroughly looked after by knowledgable and respectful service advisors
22 February 2024
Someone moved the time forward on my car's clock by 15 minutes. No idea why but I thought that I was late for work the next morning and it was a pain to change. If they messed with things like that, what else have they messed up?
22 February 2024
No where for a wheelchair user to transfer onto a normal height seat
22 February 2024
Millie pretty from the service team is an outstanding member of mini team. She has coordinated all my appointments and gone above her call of duty keeping me informed, updated at all times. In short I feel in safe hands and this is I would want off t
22 February 2024
Only minor grumble would be in regards the timeslots/duration taken on doing the service; I book early morning slots, but following the tracker, the service never starts til mid-afternoon meaning end of day collection, limiting my day's activities
22 February 2024
Everything fine, made to feel appreciated as a customer.
22 February 2024
Efficient and friendly service
22 February 2024
Great service
22 February 2024
Easy to book and good service
22 February 2024
Very helpful staff
29 January 2024
Millie is a great service advisor
28 January 2024
Normally really good but not 10 out of 10 this time as car was brought in for fault to be identified and wasn't looked at resulting in me having to bring car back in the following week
28 January 2024
Welcomed Very nicely from Millie And also served me with coffee as did Ross the visit before.
28 January 2024
Love the video feedback & in person findings & suggestions Welcoming , prepared & considerate - taxi ordered
28 January 2024
Battery delayed by a day due to substandard item sent to Solihull's service dept. - not Solihull's fault but quality control at source.
28 January 2024
I had to ring to get an update on my car only to be told it had to be kept overnight. If I hadn't i wouldn't have known and turned up to collect it only to have to wait another day this would wasted a lot of money on taxis to and from the garage
28 January 2024
Valet service didn't include the boot of the car or the roof which was a little disappointing. Otherwise good service.
28 January 2024
.
28 January 2024
Good
28 January 2024
Everything was fine
26 January 2024
friendly polite staff
22 January 2024
Millie always gives excellent customer service and makes you feel welcome, looked after, and a valued customer.
22 January 2024
Friendly efficient service provided by the service department.
22 January 2024
did what they said they would do
22 January 2024
I had a split in my tyre..a new one was ordered and replaced within 24hours.very fast service and greatly appreciated
22 January 2024
Kept updated thought the cars stay
22 January 2024
Everything was smooth and on schedule. It's comfortable staying in the centre to wait for MOT to be finished. The car wash service was suberb.
22 January 2024
very helpful could not be more helpful thank you this should be 10 stars but you only have 5
22 January 2024
Very satisfied
22 January 2024
Quick and efficient.
21 January 2024
Had to wait a while to be seen
21 January 2024
Car was perfect.
21 January 2024
Detailed inspection. I liked that the mechanic recorded and talked me through what he had done.
21 January 2024
When I left my car for service, they didn't check the dashboard which showed yellow signs. I have to go back again to get it repaired .....,,
21 January 2024
Clear answer, good waiting experience
21 January 2024
Good but expensive
08 April 2024
Very pleased, a few communication issues