OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
159 ratings and 84 comments received in the last 90 days.
07 July 2024
Sophie Bryson told me she would keep me updated and did, she also responded to my queries in a timely way. Sophie is friendly and approachable, nothing has been too much trouble. I was nervous about the change of car, Sophie was very reassuring.
05 July 2024
Time spent to explain everything and willing to repeat information. Followed up a fault with satisfactory conclusion
02 July 2024
Clean and helpful handover of vehicle
30 June 2024
The whole experience will go down as a fabulous experience and memory thanks to the kind, professional and friendly service I received from Tileah on the day I collected my new car. Congratulations on recruiting a wonderful member of your team
28 June 2024
Even though there was an unfortunate glitch, the team went above and beyond to sort it out as quickly and efficiently as possible
27 June 2024
No issues other than awaiting Autoglym kit and certificate
11 June 2024
We have used Sytner Solihull previously and wanted to visit Tileah again as she gives u such good service
19 May 2024
The Mini dealership was kept me informed and were flexible about when I could collect the vehicle
16 May 2024
Tileah Kelly at Sytner Solihull has been excellent.
21 July 2024
Was kept well informed about what was happening with the mini.
21 July 2024
Love it all
20 July 2024
Did what I needed and more
19 July 2024
Service advisor on the desk was very proactive at keeping me informed of progress
19 July 2024
They are super friendly professional and did exactly what they said they would do
18 July 2024
I thought the service would be quicker because it was a first service, but I was there for over 2 hours. This was my only grip and it may be unfair.
16 July 2024
See above.
16 July 2024
Great customer service, competitive price
16 July 2024
Extremely satisfied.
15 July 2024
Brake service was a reasonable price. And carried out competently and efficiently.
17 July 2024
Extremely satisfied, couldn't have wished for a more pleasurable service,I will be back again.