OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
120 ratings and 76 comments received in the last 90 days.
06 August 2025
Efficient friendly and welcoming
04 August 2025
Engagement by the sales and finance team meant I was always up to date and felt like a valued customer.
03 August 2025
Sales person understood what i needed from my new car
03 August 2025
Easy, quick and thorough
30 July 2025
The staff were incredibly helpful and professional throughout the entire process. They kept me well-informed at every stage and made sure everything went smoothly. From the initial enquiry to the final delivery, it was a stress-free and enjoyable exp
28 July 2025
Excellent service
27 July 2025
Helpful and friendly
26 July 2025
Staff were very helpful and friendly and had a great attitude towards the needs of the customer.
22 July 2025
They gave us good customer service
07 August 2025
Millie on front desk is always awesome! Continuity is great since I bought my Mini from Sytner Solihull 10 years ago.
07 August 2025
Excellent
07 August 2025
Work done and ready on time. Kept informed.
06 August 2025
Great service, Millie is a credit to Sytner Mini
05 August 2025
Very relevant feedback on vehicle condition provided.
05 August 2025
Always do a good job.
02 August 2025
See above
01 August 2025
Very good service. Quick turn around in getting the car back on the road. Although very expensive repair costs, I was given some discounts which was appreciated
31 July 2025
Never have any issues so a great 5 star service. Service advisors Millie and Grace are a great team, good to see Grace back at MINI and are both very welcoming
31 July 2025
My vehicle was fitted in very quickly
10 August 2025
The car we ordered it told us we would be waiting for 2 months but the mini come in 4 weeks really over satisfied with the service that we was given thank you to pual and shelley and thank you to the over all team at mini in Solihull dealers