OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 99 comments received in the last 90 days.
10 March 2026
Paul was excellent as easing my anxiety & making me feel eash
09 March 2026
Paul was really friendly, very helpful and very accessible.
18 February 2026
Fantastic experience from start to finish!
04 February 2026
The staff at Sytner Mini Solihull are amazing! Ayleshia, thank you for your patience, and great customer service. You always kept me informed, and answered all my questions. Also great paperless sustainable approach to the paperwork!
03 February 2026
The service was great with good communication along the way.
03 February 2026
Everything was first class communication was excellent service given on pick up day by Kieran Shelley was brilliant overall fantastic
30 January 2026
Excellent service
03 January 2026
Made me feel welcome , very patient in explaining all the new technology on my mini .
02 January 2026
This was the 2nd purchase from my salesman Paul Brown and he was extremely great both times, kept me up to date when he could and was great at handover as he helped me set up the on board systems, linking my phone as well.
17 March 2026
From making the original booking to collecting the car the I could not fault the service received.
16 March 2026
Service staff always efficient and friendly
16 March 2026
The service team went above and beyond to assist after my car failed its MOT. They quickly swapped my tyres and booked a retest the same day.
16 March 2026
efficient and friendly
16 March 2026
Kept informed throughout, great service
14 March 2026
There was some marks left on tyre seems to be some type of marker pen in white. It's still on there now
13 March 2026
Service advisor (Millie Pretty) is sincere and very helpful. The waiting zone is very cosy.
13 March 2026
I was served quickly and assistant was friendly and helpful. The information from the service was comprehensive and presented in a way I could understand.
13 March 2026
The communication from the staff member was excellent and they were very helpful. Booking of the MOT was easy and timely.
12 March 2026
Great servic
FIND Sytner Solihull.
Address
- 120 Highlands Road, Shirley, Solihull, B90 4NU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0121 733 5222
Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley
Address
- 120 Highlands Road, Shirley, Solihull, B90 4NU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0121 733 5222
Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley
10 March 2026
Friendly and professional sales staff. Understood what we were after, answered our questions in an easy manner and gave us a competitive deal. A big thanks to Kierran Jones for his excellent customer service and Catherine Thompson for hers too.