OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
142 ratings and 96 comments received in the last 90 days.
04 September 2025
Smooth purchase process. Vehicle was stored for me at the dealership until September for new 75 registration. Paul from sales gave up half of his days holiday to handover the vehicle on the 1st September.
24 August 2025
Paul kept us informed, answered emails promptly, including guiding me on purchasing a personalised numberplate which I have not done before. It all felt easy and hassle-free.
16 August 2025
Charlee, Ayleshia, Shelley and Reece were so helpful in explaining of the processes to me. Ayleshia, was amazing contacting me and responding so quickly when anything arose. Charlee went beyond expectations to ensure I was in the car asap! Thanks all
10 August 2025
The car we ordered it told us we would be waiting for 2 months but the mini come in 4 weeks really over satisfied with the service that we was given thank you to pual and shelley and thank you to the over all team at mini in Solihull dealers
06 August 2025
Efficient friendly and welcoming
04 August 2025
Engagement by the sales and finance team meant I was always up to date and felt like a valued customer.
03 August 2025
Sales person understood what i needed from my new car
03 August 2025
Easy, quick and thorough
30 July 2025
The staff were incredibly helpful and professional throughout the entire process. They kept me well-informed at every stage and made sure everything went smoothly. From the initial enquiry to the final delivery, it was a stress-free and enjoyable exp
10 September 2025
My car was looked after very well after my instructions
09 September 2025
Friendly helpful staff communication was great and overall service was great
07 September 2025
They offer great customer service, keep you informed of work being carried out. They strive excellence for the branch.
04 September 2025
Car cleaned and back in super quick time.
03 September 2025
My experience was carried out with professionalism and met my expectation.
02 September 2025
Efficient service from start to end. Polite professional friendly helpful staff. Clear communication. Beneficl modern processes & systems; benefitting from human lead customer service.
02 September 2025
Great!
31 August 2025
The service department are a dream to work with - professional, knowledgeable and friendly. Milly and Grace are particularly a credit to the business.
31 August 2025
All work carried out on time and I was regularly updated throughout the day.
30 August 2025
It was professional
09 September 2025
Slightly disappointed at the reveal! Whilst the car looked magnificent the number plates were incorrect and after further inspection both spoilers at the front were damaged , I did not take my vehicle at that point until the damage had been made good