OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
152 ratings and 115 comments received in the last 90 days.
02 January 2026
Everything explained and allwere very helpful and courteous.
02 January 2026
This was the 2nd purchase from my salesman Paul Brown and he was extremely great both times, kept me up to date when he could and was great at handover as he helped me set up the on board systems, linking my phone as well.
27 December 2025
First class service, although the handover felt a little bit rushed
23 December 2025
Your IT systems and seemingly endless procedures let you down on this occasion. Must do better!
23 December 2025
All involved where attentive and patient - particularly Eleanor Wheeler and Catherine Thompson
23 December 2025
Paul went over and above
20 December 2025
Paul Brown and Olivia kept me updated at all times.
19 December 2025
Helpful test drive, questions answered and required information supplied
12 December 2025
Ayleshia Findlay took time to update us on the delivery date.
27 January 2026
All was good once things started in Dealer but they appeared to have no record or information transferred from the breakdown team, despite being referred by them to dealer.
27 January 2026
The 4 people I spoke to were all helpful, polite, friendly and informative
26 January 2026
Efficient friendly service
26 January 2026
Last year my MINI was serviced at Sytner and I was advised there was a nail in my tyre and I needed a replacement. I took it to another garage and was told there is no nail or puncture in my tyre. This makes me hesitant to follow MINI's advice!
21 January 2026
Work carried out to high standard
20 January 2026
Helpful and professional whilst being approachable and personable
20 January 2026
Always easy to have my car serviced etc All the staff are always helpful and approachable and friendly
20 January 2026
From start to finish, very helpful, no messing around, clear communication and nice people.
18 January 2026
Fantastic service from Grace. She liased with mini uk and Vines of Guildford to get my issue sorted
17 January 2026
My Mini was the first car to be dropped at 8am but wasn't ready until 4?
FIND Sytner Solihull.
Address
- 120 Highlands Road, Shirley, Solihull, B90 4NU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0121 733 5222
Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley
Address
- 120 Highlands Road, Shirley, Solihull, B90 4NU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0121 733 5222
Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley
03 January 2026
Made me feel welcome , very patient in explaining all the new technology on my mini .