OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
152 ratings and 113 comments received in the last 90 days.
02 January 2026
Everything explained and allwere very helpful and courteous.
02 January 2026
This was the 2nd purchase from my salesman Paul Brown and he was extremely great both times, kept me up to date when he could and was great at handover as he helped me set up the on board systems, linking my phone as well.
27 December 2025
First class service, although the handover felt a little bit rushed
23 December 2025
Your IT systems and seemingly endless procedures let you down on this occasion. Must do better!
23 December 2025
All involved where attentive and patient - particularly Eleanor Wheeler and Catherine Thompson
23 December 2025
Paul went over and above
20 December 2025
Paul Brown and Olivia kept me updated at all times.
19 December 2025
Helpful test drive, questions answered and required information supplied
12 December 2025
Ayleshia Findlay took time to update us on the delivery date.
21 January 2026
Work carried out to high standard
20 January 2026
Helpful and professional whilst being approachable and personable
20 January 2026
From start to finish, very helpful, no messing around, clear communication and nice people.
20 January 2026
Always easy to have my car serviced etc All the staff are always helpful and approachable and friendly
18 January 2026
Fantastic service from Grace. She liased with mini uk and Vines of Guildford to get my issue sorted
17 January 2026
My Mini was the first car to be dropped at 8am but wasn't ready until 4?
16 January 2026
Friendly and courteous reception and handover. Car was ready to collect. However I did receive 2 conflicting videos, one of which seemed to be addressing a fault that was non existent regarding starter.
16 January 2026
Millie was excellent and helpful and professional. The cost is a major factor and given that it was in for a tyre problem the tyre pressures where not checked properly before being handed over.
13 January 2026
Efficiency
13 January 2026
Service was good
FIND Sytner Solihull.
Address
- 120 Highlands Road, Shirley, Solihull, B90 4NU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0121 733 5222
Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley
Address
- 120 Highlands Road, Shirley, Solihull, B90 4NU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0121 733 5222
Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley
03 January 2026
Made me feel welcome , very patient in explaining all the new technology on my mini .