About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

124 ratings and 101 comments received in the last 90 days.

10 March 2026

Friendly and professional sales staff. Understood what we were after, answered our questions in an easy manner and gave us a competitive deal. A big thanks to Kierran Jones for his excellent customer service and Catherine Thompson for hers too.

10 March 2026

Paul was excellent as easing my anxiety & making me feel eash

09 March 2026

Paul was really friendly, very helpful and very accessible.

18 February 2026

Fantastic experience from start to finish!

04 February 2026

The staff at Sytner Mini Solihull are amazing! Ayleshia, thank you for your patience, and great customer service. You always kept me informed, and answered all my questions. Also great paperless sustainable approach to the paperwork!

03 February 2026

The service was great with good communication along the way.

03 February 2026

Everything was first class communication was excellent service given on pick up day by Kieran Shelley was brilliant overall fantastic

30 January 2026

Excellent service

03 January 2026

Made me feel welcome , very patient in explaining all the new technology on my mini .

02 January 2026

This was the 2nd purchase from my salesman Paul Brown and he was extremely great both times, kept me up to date when he could and was great at handover as he helped me set up the on board systems, linking my phone as well.

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02 January 2026

Everything explained and allwere very helpful and courteous.

27 December 2025

First class service, although the handover felt a little bit rushed

23 December 2025

Your IT systems and seemingly endless procedures let you down on this occasion. Must do better!

23 December 2025

Paul went over and above

23 December 2025

All involved where attentive and patient - particularly Eleanor Wheeler and Catherine Thompson

20 December 2025

Paul Brown and Olivia kept me updated at all times.

19 December 2025

Helpful test drive, questions answered and required information supplied

10 March 2026

Great customer service, really friendly and helpful

09 March 2026

Engine light still on oil leaking I had no oil leak before the recll gor EGR

09 March 2026

Good customer service as work completed within timeline given.

09 March 2026

very happy.

09 March 2026

Very communicative staff, drinks offered, refurb looked great.

08 March 2026

Millie Pretty is amazing!

08 March 2026

Good service and care

08 March 2026

Certain information not given on completion of service. I have since spoke to service manager and he has rebooked car in, something not offered at original service

07 March 2026

Millie was excellent as always

06 March 2026

Slight confusion in booking when arranging through WhatsApp. Centre booked in on the day though which was great.

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04 March 2026

Friendly, helpful, great showroom with place to work whilst I waited. Great experience.

04 March 2026

Complimentary car wash was not to standard.

02 March 2026

process was professional and efficient

02 March 2026

Excellent

01 March 2026

Staff were helpful & friendly, had to wait longer than expected for a waiting appointment, but was looked after while I was there

01 March 2026

Always have my car serviced and MOT done with you.

28 February 2026

Good service

24 February 2026

The department run really smoothly even though they were goibg thru a major refurbishment

23 February 2026

The staff were welcoming, informative and helpful.

23 February 2026

Disappointed with the long wait to arrange service and mot appointment.

21 February 2026

Excellent customer service and car running perfectly.

20 February 2026

My mot should have been after my service.lnsead it was done first and although it pass_ less than 3 years old it contains an advisory regarding my break sensor It was changed after the service.The principle of it ? Not good

17 February 2026

Millie was incredibly helpful, even arranging a driver to get me to the station.

16 February 2026

The car was serviced much quicker than expected and everyone was very helpful.

15 February 2026

Professional service and great communication.

13 February 2026

All the representatives from Mini i spoke to were professional and friendly and the service took less time thsn expected with all the work done and a car wash. I was very pleased.

12 February 2026

The service was carried out perfectly as requested

07 February 2026

Grace was very helpful at all times throughout my communication with her

04 February 2026

Professional and good communication

03 February 2026

Brilliant service as always. Grace and Millie are always so helpful and give exceptional service!

03 February 2026

I was welcomed and booked in promptly and the service was turned around quickly. On book in the cost seemed rather high and was told it was standard Mini pricing. However if cost had been broken down I would not have had Microfilter as only done 5000

03 February 2026

Was met with a very friendly welcome from BMW reception who then look into my query. Passed to Mini who then dealt with my query without an appointment. Was very friendly and professional and nothing was too much. My issue was resolved

02 February 2026

Wheel repair carried out at vert short notice

02 February 2026

Rushed my car into Mini recently as I got stuck in the floods and was worried that it had caused damage. Was being looked at the same day and Millie was lovely and reassured me that everything was ok luckily! Thanks Millie

01 February 2026

Bought vehicle in for 8.30, Service was good and punctual, I had to leave for another appointment at 12, so waited an hour for a complimentary valet by which time only a partial hose clean had been done, too far to return for just this to be done

01 February 2026

Millie was fabulous. I was very stressed during the day I broke down but she was reassuring, managed to assess the car next day and was very clear regarding what was needed to repair the vehicle.

31 January 2026

Great communication from Grace

31 January 2026

Car returned with tyre pressure warning light on, which wasn't on when it was dropped off

31 January 2026

Grace looked after me well.

31 January 2026

My visit was for warranty work to my Mini, the neccesary parts had been pre orderd saving me a return visit. The work was carried out promptly while i waited. The apointment was arranged with Milly Pretty who was very helpful.

29 January 2026

Good communication and video

27 January 2026

The 4 people I spoke to were all helpful, polite, friendly and informative

27 January 2026

All was good once things started in Dealer but they appeared to have no record or information transferred from the breakdown team, despite being referred by them to dealer.

26 January 2026

Efficient friendly service

26 January 2026

Last year my MINI was serviced at Sytner and I was advised there was a nail in my tyre and I needed a replacement. I took it to another garage and was told there is no nail or puncture in my tyre. This makes me hesitant to follow MINI's advice!

21 January 2026

Work carried out to high standard

20 January 2026

Helpful and professional whilst being approachable and personable

20 January 2026

Always easy to have my car serviced etc All the staff are always helpful and approachable and friendly

20 January 2026

From start to finish, very helpful, no messing around, clear communication and nice people.

18 January 2026

Fantastic service from Grace. She liased with mini uk and Vines of Guildford to get my issue sorted

17 January 2026

My Mini was the first car to be dropped at 8am but wasn't ready until 4?

16 January 2026

Millie was excellent and helpful and professional. The cost is a major factor and given that it was in for a tyre problem the tyre pressures where not checked properly before being handed over.

16 January 2026

Friendly and courteous reception and handover. Car was ready to collect. However I did receive 2 conflicting videos, one of which seemed to be addressing a fault that was non existent regarding starter.

13 January 2026

I was particularly impressed with the technicians video, it was clear and concise. I knew what was being explained to me. He was professional and articulate.

13 January 2026

Service was good

13 January 2026

Efficiency

13 January 2026

I purchased some windscreen wipers.

12 January 2026

Good service

12 January 2026

Whilst the front of house staff were, as always, polite, efficient and extremely helpful and kept me informed throughout, the same could not be said of the technicians who provided a poor standard of service and failed to provide the promised video.

11 January 2026

Very friendly and efficient.

10 January 2026

While I was not in the mini dealer as they are undergoing referb the BMW dealer was stunning and staff very very friendly

10 January 2026

Millie kept me updated each time I called throughout my car's two day repair.

10 January 2026

I think The person I dealt with was called Geoffrey (not sure) but he as very friendly and efficient / Millie is the person I usually deal with

09 January 2026

Millie is an absolute star, her customer service is exceptional, she is always willing to go the extra mile. Millie always communicates everything clearly and I always trust her to help.

09 January 2026

Everything went well except that I had booked to wait for the mot and this did not seem to have been understood from the receptionist and service advisor

09 January 2026

I broke down before Christmas and it was going to cost me a fortune! As usual the Service Team at Mini were exceptional. Thanks to Millie, who always looks after me, managed to bring the cost down, due to me being a loyal customer, best Xmas to date!

08 January 2026

Mini always very helpful

08 January 2026

Friendly and efficient, good knowledge and quotes you can trust

08 January 2026

I am satisfied with the interim service but it kept changing in price The car was not vacuumed or washed correctly If this service is offered then do it correctly Not good and showed lack of attention to detail

07 January 2026

Mini currently in the BMW site, certain staff look down on you as a Mini driver, not a BMW driver.

05 January 2026

Simple and easy

02 January 2026

Fantastic experience. Lisa was so helpful and my car was sorted quickly. I was under the impression I had booked a wait MOT but discovered that had not been booked. I also thought the MOT was covered under my Emav warranty but it wasn't. Lisa and

31 December 2025

Very Helpful, friendly and conscientious. Made my transition from old mini to new mini easy .

31 December 2025

The video of the service didn't play but the work was done so no complaints

31 December 2025

Well looked after

29 December 2025

At Sytner Solihull they are always helpful and knowledgable and its always an enjoyable experience to go there.

26 December 2025

My car was returned soaking wet on the back footwell

23 December 2025

Fantastic Service !!... Millie is AMAZING, she is the main reason i keep returning, she is professional, polite, knowledgeable and nothing is too much effort. Through the whole experience she kept me updated.

23 December 2025

Everything was great - all explained well.

21 December 2025

I've been a loyal customer for the last few years but I may need to go elsewhere as I don't feel valued. So expensive for basic servicing and my car was not cleaned properly at all, even if was 'complimentary'.

21 December 2025

Easy to contact book and arrange etc and communication good

20 December 2025

The staff are always very nice

19 December 2025

All staff provided great customer service

18 December 2025

Painless and really quick

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Solihull.

Address

120 Highlands Road, Shirley, Solihull, B90 4NU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0121 733 5222

Map

Areas served

Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley

View map

Address

120 Highlands Road, Shirley, Solihull, B90 4NU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0121 733 5222

Map

Areas served

Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley

View map