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Customer Reviews.

service

4

Nice to have a video of the underside of car explaining any problems The only thing I wouldn't recommend is the washing of cars as it's never a good job so we don't have a wash anymore

11 February 2019

service

2

When purchasing the car it was slightly difficult to get a straightforward quote but service was quick. However, the after-service was very disappointing - very slow replies, several unfulfilled promised call backs, rude phone receptionist

11 February 2019

service

5

Very welcoming and great job

11 February 2019

service

3.5

Very satisfied with the service for the MOT, I did highlight an issue with car and was told what the problem was and that someone would get back to me with a quote for the work needed but nothing has been received

10 February 2019

sales

5

Service provided.

10 February 2019

sales

5

The staff remain very helpful and professional

10 February 2019

sales

5

Great customer service from start to finish

10 February 2019

sales

5

Love my car it is spot on !!!

09 February 2019

service

5

Good staff on reception, offered a coffee and biscuits while waiting. And I was asked if it would be ok to clean my car - needless to say i agreed!

08 February 2019

service

5

again it was mostly down to Tristan organising it, kept me informed of progress, job done on time etc

06 February 2019

sales

5

Love the showroom atmosphere, all staff are really friendly. Matt kept in touch and gave really good advice all the way through the process without being a stereotypical 'car salesman'! He's a real asset to the Mini brand.

02 February 2019

service

5

Great service from Sam in services, also the lady who works on the desk is always very pleasant.

01 February 2019

service

4

Seen fairly quickly and not kept waiting for long.

01 February 2019

service

5

They did what was required quickly and gave me a another mini while they were working on it. The receptionit was polite, friendly and extremely helpfull

01 February 2019

sales

5

Great service really friendly

01 February 2019

service

5

Kept us informed at all times

31 January 2019

sales

5

Pleasure to do business with, courteous, professional, not pushy and took as much time as I needed. Very happy.

26 January 2019

service

5

Staff and service v good

25 January 2019

service

2

Not very. See above

17 January 2019

service

5

Mini will always advise on what needs doing and the video of what they do if there are any issues you are aware , for me its guarantee that no unexpected problems can occur

15 January 2019

service

5

The job was done quickly and with a minimum of fuss

15 January 2019

sales

5

Its our 3rd mini from Sytner mini, this speaks for itself!

15 January 2019

sales

5

Excellent customer service

12 January 2019

service

5

Staff were helpful and courteous. Satisfied with service.

08 January 2019

sales

4

It wasn't explained to me that the automatic opening tailgate was not a standard feature but an option. If I had been told this when ordering my new car then I would have included it in my list of options.

07 January 2019

service

3.5

Good service however I dropped my car off and wasnÂ’t informed until 4pm that they would be keeping it the next day.

03 January 2019

service

5

Staff are excellent

02 January 2019

service

4

Everything was done and customer service was good, but the work was not completed at the time agreed and I was not informed before I arrived to collect my car.

24 December 2018

service

5

We were treated politely and efficiently. Good communication through the day and a satisfactory service.

22 December 2018

sales

5

Can't think of anything they could have done better

21 December 2018

service

5

Grace Evans makes the whole service experience hassle free. She really could do no more to help.

20 December 2018

sales

5

Love the car and felt taken care of

17 December 2018

service

5

It all went according to plan and the timings were accurate.

16 December 2018

service

5

Grace Fone always very friendly and obliging. Nice lady to deal with.

15 December 2018

service

5

Friendly, professional, flexible and helpful staff.

15 December 2018

service

5

Efficient, polite and friendly

14 December 2018

service

5

I received a very professional greeting and was made to feel welcome and comfortable while I waited.

12 December 2018

sales

5

Sales Assistant was very thorough, knowledgeable and attentive.

08 December 2018

service

5

Grace was really helpful and got me a taxi saving me from walking to collect in the rain

07 December 2018

sales

5

It was all handled well with no particular issues. When I arrived to collect my new Mini, I loved the fact that it was ready & waiting with a cover on it & the TV screen detailing that I was arriving to take ownership of it.

07 December 2018

service

2

I thought it was expensive. The car is just over one year old and required new breaks I've never had to replace breaks with previous cars in such a small amount of time.

06 December 2018

sales

5

your sales representative Lewis Johnson definitely went that extra mile to ensure our satisfaction

06 December 2018

service

5

Finished within time frame. Pleasant environment to wait in.

05 December 2018

service

5

easy online booking, very fast and high quality service, staff is welcome as well

05 December 2018

service

5

Excellent service all round :o)

05 December 2018

service

5

As above. good feedback

04 December 2018

service

5

Very prompt, efficient and friendly service from all service staff.

01 December 2018

sales

5

Matt Prentice was excellent from initial contact to day of handover

29 November 2018

sales

5

Comprehensive and professional service

29 November 2018

service

5

Can't fault anything.