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Customer Reviews.

service

5

Everything completed as requested.

10 September 2019

service

2.5

The service reception was poor, nobody at service reception with other people also waiting,told everybody was busy waited 15 minutes and left, returned next day waited nearly 15 minutes again before anybody bothered to help.

10 September 2019

service

5

Excellent

10 September 2019

service

4

A good overall experience.

09 September 2019

service

1

Wanted me to pay £450to have brake pads replaced. Outrageous price. I

09 September 2019

service

5

Again because of Sams exceptional service

07 September 2019

service

5

Keep you informed. Car clean on return. Given a time to drop off car and pick up. As above

06 September 2019

service

4

Everything sorted as repairs were under warranty and their was a couple problems which were resolved.

04 September 2019

service

4.5

The car interior had been cleaned with a stagnant water smelling cloth.

03 September 2019

service

4

Not perfect but a good service.

02 September 2019

sales

5

Mini arrived on time. Was kept informed of due date.

31 August 2019

service

5

Carried out quickly and competently.

31 August 2019

service

5

Staff are friendly, knowledgable and efficient

31 August 2019

service

5

Always good service

30 August 2019

service

2

I was late going back to work waiting and also told it needed an mot in two weeks when it wasn't due till end of November and also told I needed a service when that wasn't due either

30 August 2019

service

2

Car was cleaned to poor standard. Tyre air pressures not checked. Not called back when I called to complain.

30 August 2019

service

2

I have had to rebook my car in for work that could have been carried out on the day if I had been called back

29 August 2019

service

4

Everything was excellent, customer service, care taken with my car,etc returned in perfect spotless condition, however the courtesy car I had was well below my expected standards. It hadn't been cleaned inside & it was clear a dog had been inside!

28 August 2019

service

5

Excellent friendly staff

27 August 2019

sales

5

Staff always kept me informed and made me think that I was the most important person they were dealing with.

27 August 2019

service

3

Sadly I had to return to site to get my service book stamped

27 August 2019

service

4

Good service

27 August 2019

sales

5

Very helpful team who were friendly and relaxed and made an overnight test drive possible. We never felt pressured and they took the time to show us the car when we took delivery of it.

27 August 2019

service

5

All matters were dealt with in a professional but friendly manner.

26 August 2019

service

5

Quick to serve on arrival. Nice seating area with electric points available to plug in laptop. Drink offered while you wait and service carried out within the time frame indicated on booking.

26 August 2019

service

3

Took longer than the 90min quoted. Issue with rear washer not rectified or identified at service

25 August 2019

service

5

I got exactly what I expected.

23 August 2019

service

2

I had paid within the Vehicle Check to have the car cleaned inside and out. The inside was not cleaned at all. Not important really but I wonder what else has not been done that I can't see??

23 August 2019

service

5

Efficient people and services provided. Did everything I asked for and was very pleased overall.

23 August 2019

service

5

Carried out work efficiently

20 August 2019

service

5

The convince of being able to wait for my vehicle while it was serviced and the detailed video of what was being done to my vehicle

19 August 2019

service

4

It was a comfortable environment

18 August 2019

service

5

Even though I waited hrs the last bloke was brillant

17 August 2019

service

5

The whole process was easy from booking to finish. The staff are all very professional and friendly.

16 August 2019

service

5

Always polite and helpful at Sytner

15 August 2019

service

4

Overall the service was great. The only slight issue was that my appointment overran quite a bit. My car was booked in at 12pm for a tyre change however, it wasn't ready until 2.30pm. I was kept informed of the situation which was good though.

14 August 2019

service

5

Sam, Grace and previously Tristan have always been a joke to deal with. When ever I think about getting a car from a different manufacturer I always have second thoughts because of the quality of service I have received from these guys.

11 August 2019

service

5

Polite and efficient service department

10 August 2019

service

5

Fast and efficient, took exactly the time they said it would. Loved the video sent afterwards. Cost less than the quote.

10 August 2019

service

1

Car was sent out with missing locking wheel nut - totally unacceptable. Offered free clean, car returned poorly cleaned and areas missed. Staff just said

10 August 2019

service

4

All good

10 August 2019

service

3

Ideal leaving overnight. Disappointed car not cleaned as promised nor voucher which I was told would be issued for complimentary valet not received.

09 August 2019

service

4

Excellent customer service and quality of work.

07 August 2019

service

5

No problems or unexpected surprises. Tricky getting to and from service with two small kids and car seats but the service was very slick.

05 August 2019

sales

4

Good service although some things promised weren't delivered

05 August 2019

sales

5

Very friendly and helpful knowledgeable staff. The car was ordered and delivered within the dates they advised

05 August 2019

service

5

An straight forward service and very approachable, helpful people at the dealership

05 August 2019

service

5

Breaks fixed and seems fine but when car has full steering lock, I can hear a screech?

05 August 2019

service

2.5

Customer Service on check in was good, service itself was expensive, customer service on collection was poor

02 August 2019

service

5

Good service