They do what they say they are going to do. Thd showroom staff are fun, polite and efficient

Really good experience, thanks

Believe rear of car to have been scratched during valet.

Booked car in over easily and great service .

As expected, no nasty surprises,

The work was done as requested and within the quoted time.

Video sent of check, car ready and clean when collected.

Great service polite staff

Friendly staff, on time and thorough.

I had a very long wait, which was turned into a positive experience. Thank you

As always, service received from Tristan & Sam was excellent

As above, straightforward service completed satisfactorily while I waited

from telephone reception to sales or service the professionalism of all staff is second to none and nothing is too much trouble

I always feel confident in the service I get at Solihull. Tristan in particular really looks after his customers. The showroom is a comfortable place to sit and wait and the coffee is good, which is a bonus. My car came back gleaming.

Staff were very attentive, apologised for any waiting and were clear in their instructions. They were also dealing with a very difficult customer when I arrived to pick up my car and handled it really well.

Let down by standard of post service car wash... Stevie Wonder could have done better.

Most helpful

Happy after price negotiation but had to check competitor's offers in order to get same deal

It was ready on time and Sophie was very punctual with a perfect run down on the dials etc

Took over 2 hours for the work to complete

Happy with service from courtesy car to collection.

Solihull went above and beyond to make up for my terrible experience in Oldbury.

Efficient, good comms, pleasant, convenient.

Whilst the service experience itself was very good, the booking was a shambles. Because of the special offer of 10% off when booked on line the web site kept crashing meaning I had to book by phone and lost the benefit of the discount.

The staff are really professional and put customer service first.

Very curious and giving me updates from you engineers and a car wash very pleased with the service I received will be back

Ok but long waits

The process seemed a bit slow this time round, but i think the poor service adviser was fairly new and finding his feet sttill. He was still very competant and helpful himself though

Smooth transition when purchasing my new car and i left the showroom very happy with the service they have provided.

Thorough explanation of work carried out and advice given about expected future service requirements in respect of approx. time/mileage.

Always extremely helpful

Read my email

Great communication, car arrived on time. Superb hand over.

Nothing was too much trouble for them and I felt a valued customer.

The mini centre were fantastic and very understanding of my needs ,Sophie Whittaker was very helpful and kept me informed every step .. lovely assistant

Straight talking people who did what they could for & delivered a great result. Very happy.

Nothing was to much bother

Again this is based on the night team.

Waited 2hrs 15 minute for a mini service to be done I was the first car booked in @ 9.15am. I also asked them to have a look resetting my windowwasher icon to be turned off. It was still on but no explanation to see if they had tried.

Very professional and expedient

Very satisfied. Lee who sold me the car was great

Catherine really looked after me at Mini she was very quick to send me the information i needed from start to finish of purchasing the car. It has been a really great experience and the sale went through so quick as i needed a car quite quickly.

Great service

Very satisfied as everyone I have spoken to has been helpful and the service was done quick

Disappointed as although informed that everything was sorted and car was only waiting to be washed. Was not washed when I collected.

Easy booking ,easy booking in and very good service

Had fantastic service and nothing was too much trouble. Extremely thorough!! Paul was amazing and I know that if I have any queries in the future I wouldn't hesitate to contact him as so friendly!!

As previous answer.

Standards have gone down compared to experiences in previous years.No emailed video of condition of car as done previously. No service book . No service sheet showing what was done.

They knew I was waiting and got it in as quickly as they could. Fast and efficient