Despite telling the which exhaust tips I had in advance they fitted the wrong ones so I have to make a return trip

Friendly and efficient

Sophie was amazing. Such a star!

Excellent service and friendly staff

Friendly, knowledgeable and organised

I think Sytners are wonderful at looking after their customers . They are naturally focused without being over the top ,,

It took longer than I was originally advised. After two hours I needed to leave which meany that the complimentary cleaning of my car could not be completed. Disappointing.

Staff are very polite, helpful and welcoming.

A little expensive compared with other companies

Helpful and friendly staff. Well informed about cars

Sophie Whittaker was a great help and always smiling - great sales team at Solihull

Always helpful, knowledgeable and professional

excellent all round service

easy to book in, serviced very quickly and efficiently

Everything was great from start to finish

Aervice was some on time, under care package and washed and hoovered too.

After my routine car service my car's performance is s much better really feel the difference

but expensive

As above. Always excellent

Good service

Really smooth experience

Very goidcservice

Sales lady was very happy to explain all aspects of the car, and answered any questions I had , and made the handover a pleasant experience.

No information on the service carried out, why? May be on a service plan, still require detailed information, send copy.

Efficient and pleasant service

Easy to book - nice reminder day before

Knowledgeable friendly staff

everything happened according to plan: time in/out/the service of your assistant at the desk.

Always cater to your needs

Personable staff, nice environment.

I had to wait a long time to be taken back to my place of work and I wasn't made aware that I would have to make my own way back to collect my car once it was ready.

So easy to book, kept informed and up to date

I found it easy to deal with lily thank you

Couldn't have a courtesy car as it was a short appointment. Even though I booked it weeks in advance

Car arrived quickly and to my specifications

I was dealt with in a professional, friendly, prompt and efficient manner by staff members

Booked for a day, had it changed to overnight because MOT could not be done. Agreed that would be delivered PM of Thursday & ready AM of Friday , picked it up mid afternoon. two people dealing with one customer, had to leave with no invoice

The service was quick and was reported back thoroughly

Courteous and knowledgeable staff

Staff were friendly and my requirements were fulfilled. The car wash was done to a high standard. I was given helpful advice about fuel consumption.

Helpful staff and a nice environment.

The sales rep I had was extremely helpful and attentive. He wasn't pushy and made the time spent in mini enjoyable, unlike many other experiences at other dealerships.

As above. Job done.

They reset an engine warning light but didn't address the underlying problem despite having the car all day. Warning light is on again of course, engine clearly not running correctly. Booked in again this week

New part fitted with 2 years guarantee on parts and labour at any Sytner garage

I had a waiting appointment to get brakes change which took longer than expected

Confused by conflicting vservice reports re tread of tyres. MOT & service completed. I was told I was due a free brake test & end of warranty check; I assumed these would have been done at same time but I've received no reports confirming this

I received excellent service from the moment I arrived. The receptionist quickly found me a knowledgeable sales assistant to take me through the purchasing process. She had a relaxed, friendly and professional manner, helping me to make my purchase.

Because I was .

Started on the high (test drive appointment), went really low during the sales process (loss of trust and professionalism), before reaching up high again in the delivery phase (Adrian, Greg and Sohpie)