The car was with the dealership for 2 weeks yet wasn't washed or valeted.

The whole experience was excellent

Sophie Biggs made buying my new car a pleasure. She made the process simple and painless.

It always seams thorough with the video send too. The staff in the office are always happy to either drive me, or order me a taxi at minis expense to the local shops, save me sitting around for hours which is very much appreciated.

Tried to charge me £200+ for something I never had done. Then took a while to credit it and give me the correct documents.

I had to inform the service reception that my car keys had been returned to them by the mechanic 10 minutes earlier so my car was ready for me to take

Still have the same problem with my rear doors after 3 attempts at fixing.

Team at Solihull Sytner was brilliant Special thanks to Paul brown and Adrian - fabulous service

Lilley the saleswomen was very knowledgable about the car we were buying

Polite staff. Like the reminder call & the after service call

Promised car would receive a courtesy clean / mini-valet and when I paid, I was told it had been done. When I took my wife to collect the car it HADN'T been done & we were told we'd receive a voucher for a courtesy one. Well, we're still waiting!

Quick and simple process, courtesy car easily arranged and car is also given a wash before collection.

Everything carried out as it should be.

very expensive for an oil change!! Not good value for money

BMW professionalism

I asked for a phone call to let us know a rough time to pick up as we were going to Solihull to avoid coming back as the canter is a good distance away. We never got the call and couldn't get through to them on phone. A bit disappointed with this.

always prompt and smiling.

I didn't have to wait too long. Staff were friendly and polite.

Knowing you get 100 % quality

KEPT WELL INFORMED/THEY ARE AS PASSIONATE ABOUT THE CAR AS I AM

Worked completed on time

Over the past 14 years I cannot fault the service

I had to wait nearly 3 hours whilst my car was serviced and MOT'd - at no point during the wait was I given an update on progress. It would have been appreciated.

Attentive staff

Wouldn't expect anything els from mini.

Service was fine

The problem was resolved in a polite and friendly way.

Everything ran smoothly and I received a video showing me what might be needed in the future

Didn't have to wait too long.

See question one

Great service at a competitive price

Easy booking, able to use courtesy car, simple process.

Very efficient and helpful

Was kept informed of all stages of purchase

Had excellent service from start to finish. Luckily I didn't have a long wait for my new car but little touches like the video tour of your car once it arrived all added excitement to the experience.

Quick and easy to talk to staff

Not 5 because of cost.

The call centre were a nightmare to deal with, I even supplied the part number of what was required which was never passed on to Solihull. The staff were ok at Solihull.

Very happy with service but waiting time a lot longer then I was told it would be

The service on my car was completed in a timely manner. Subsequent to my service my car has been driving better than ever.

Excellent service and regular contact on the progress of my cat

Attention to detail was impressive.

On arriving at Mini Solihull Aimee looked after me she was very efficient and knowledgeable about the product got me a coffee and sorted the problem out and arranged a taxi back to the railway station also kept me up to date on progress

Everything went to plan no difficulties

Easy to talk to and everything went like clockwork

Good communication, prompt service

Alex and Matt couldn't be more helpful.

great overall experience and service

Amy was extremely friendly, helpful and knowledgable. She put me at ease when plans changed and was excellent in all her communications - in person and via telephone. She made the experience so much easier and is definitely an asset for her team!

My car was ready when I was told it would be.