Cathrine really made the experience easy

A*

Given you four stars because of the friendly customer service from Dylan and Millie

Sorted quickly, whilst I waited and car washed too

All went smoothly

Customer service excellent easy to drop off vehicle and kept updated

Excellent service, high quality repairs and advice.

Everyone was really friendly from the moment I walked in. My car had its service and was ready before I even knew it with no problems what so ever. Then I got a call the next day to check everything was ok with the car.

With Grace Evans I felt very welcome and Greg Ackrill is very clear on explanation about financing.

I was dealt with very promptly and efficiently, and given a clear explanation of the work carried out. Service video was sent to my phone and iPad.

All exceptional with great communication

Assisted with a problem I had and Grace was very helpful, professional and a credit to your team

Totally professional and friendly service

Very impressed with the service and especially the video footage of the car service which was very reassuring

Appointment booking process straightforward. Everyone at Solihull branch friendly and helpful. Follow up call received after service to check everything was okay.

All needs and questions answered

Grace was fantastic, her customer service was excellent.

Very helpful, friendly staff

Very good

Great service

Staff were polite and knowledgable. Listened and followed my instructions about not washing. Reminder txts about right number

Nothing special about the experience but also Nothing to complain about.

Grace and Tristan are an absolute pleasure to deal with. They always look after me very well and I go out of my way to visit your branch in Solihull as I live in Rugby.

there was constant feed back and cooperation

Sophie was professional and reliable throughout the whole experience and I score her a 5, she kept in regular contact despite the showroom being closed. However I prefer to purchase face to face as it avoids any misunderstandings

Catherine made the process very straightforward and was very helpful in explaining all the options involved in each decision.

Easy to book, returned car promptly.

Completed exactly as promised.

Excellent service and totally looked after

Friendly and very helpful

Kept informed throughout

Faultless

Happy with service

Very knowlagable , very helpful..

Lovely car

Helpful, friendly & knowledgeable

The customer service was amazing. I was kept updated about the progress of my car.

Amazing Sophie B was super efficient, informative and friendly

No issues at all

Really happy! Sophie kept in touch and updated throughout the process of upgrading my car.

All good. Excellent experience.

The booking went well and timed as planned but didn't give a 'completely satisfied' score as the tyres were supposed to be changed round as part of the service but weren't. It was rectified when I collected but had to wait.

My aging MINI is always serviced and repaired extremely well and I trust that the technicians know their stuff, plus my car is always cleaned and sparkling when it is returned

No issues, straightforward- price quoted before work

They always give the car a thorough examination.

the service was done on time. Tristan always helpful.

I was not that impressed with the preparation of the vehicle at hand over, or indeed that it had the incorrect registration number plate attached to it! That said the Brand Manager did recover the situation well to my complete satisfaction.

Excellent service by Sytner Solihull. Grace the service receptionist was very efficient and courteous and the service was completed in the time estimated.

The updates and getting the new car was fantastic

Well informed and professional service