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Customer Reviews.

service

5

Staff were helpful and courteous. Satisfied with service.

08 January 2019

sales

4

It wasn't explained to me that the automatic opening tailgate was not a standard feature but an option. If I had been told this when ordering my new car then I would have included it in my list of options.

07 January 2019

service

3.5

Good service however I dropped my car off and wasn’t informed until 4pm that they would be keeping it the next day.

03 January 2019

service

5

Staff are excellent

02 January 2019

service

4

Everything was done and customer service was good, but the work was not completed at the time agreed and I was not informed before I arrived to collect my car.

24 December 2018

service

5

We were treated politely and efficiently. Good communication through the day and a satisfactory service.

22 December 2018

sales

5

Can't think of anything they could have done better

21 December 2018

service

5

Grace Evans makes the whole service experience hassle free. She really could do no more to help.

20 December 2018

sales

5

Love the car and felt taken care of

17 December 2018

service

5

It all went according to plan and the timings were accurate.

16 December 2018

service

5

Grace Fone always very friendly and obliging. Nice lady to deal with.

15 December 2018

service

5

Friendly, professional, flexible and helpful staff.

15 December 2018

service

5

Efficient, polite and friendly

14 December 2018

service

5

I received a very professional greeting and was made to feel welcome and comfortable while I waited.

12 December 2018

sales

5

Sales Assistant was very thorough, knowledgeable and attentive.

08 December 2018

service

5

Grace was really helpful and got me a taxi saving me from walking to collect in the rain

07 December 2018

sales

5

It was all handled well with no particular issues. When I arrived to collect my new Mini, I loved the fact that it was ready & waiting with a cover on it & the TV screen detailing that I was arriving to take ownership of it.

07 December 2018

service

2

I thought it was expensive. The car is just over one year old and required new breaks I've never had to replace breaks with previous cars in such a small amount of time.

06 December 2018

sales

5

your sales representative Lewis Johnson definitely went that extra mile to ensure our satisfaction

06 December 2018

service

5

Finished within time frame. Pleasant environment to wait in.

05 December 2018

service

5

Excellent service all round :o)

05 December 2018

service

5

easy online booking, very fast and high quality service, staff is welcome as well

05 December 2018

service

5

As above. good feedback

04 December 2018

service

5

Very prompt, efficient and friendly service from all service staff.

01 December 2018

service

5

Can't fault anything.

29 November 2018

sales

5

Matt Prentice was excellent from initial contact to day of handover

29 November 2018

sales

5

Comprehensive and professional service

29 November 2018

service

5

Looked after from walking through the door to receiving my vehicle back - nothing to much

28 November 2018

service

2

My Dashcam had a cable disconnected on the front windscreen, which i did not notice until the day after. I was driving to Wales and a relative noticed my dashcam not working ?I pulled over and my relative was able to reconnect the dashcam so it on.

28 November 2018

service

5

I Have always been looked after very impeccably. My car too.

28 November 2018

service

5

Nothing to find fault with service

28 November 2018

sales

5

It was a pleasure to go to the mini centre each time. Always helpful staff with a smile!

28 November 2018

service

5

Job well done

27 November 2018

service

3

As above don’t want to have to return by a failure to complete the post work calibration

27 November 2018

service

5

Professional from the work go. Great service and transparent.

26 November 2018

service

4

The service given to me by Matthew Prentice was excellent.

24 November 2018

service

5

Everything I asked for was completed. I liked the way it was all documented so theee was a record of what was identified

22 November 2018

service

4

Very good. Useful video sent regarding tyres and brake pads. Courtesy car service a bonus.

21 November 2018

sales

5

The unveiling was a great experience and the team did everything to help me.

21 November 2018

service

5

You fixed the fault with the car

20 November 2018

sales

5

The team turned my purchase around so quickly; I know a lot of people behind the scenes were probably under pressure to achieve that! Not that I would have known - and Sophie was wonderful when I arrived to collect my car, cant thank them enough!

20 November 2018

service

5

I was given a courtsey car for 2 days and was kept updated on my car. Fantastic customer service which is rare these days I was very impressed

20 November 2018

sales

4

Very ,Easy, brought a fabLittle car, but heavy in fuel use but then I’ve done 950 miles on less than 3 weeks

20 November 2018

service

4

All ok just a small problem with beginning of video sent

19 November 2018

service

5

The attention to detail was fantastic. Loved the video I got showing what had been done to my mini.

18 November 2018

service

5

I don’t know much about cars but it felt great, like a new car and not only did you wash and vacuum it went to the trouble of scrubbing the marks off the seat.

17 November 2018

service

4

Reception staff very friendly and efficient and the whole process took the hour.

17 November 2018

service

3

Tyres were expensive in comparison with all local competitors.

16 November 2018

service

5

It was a recall

16 November 2018

service

4

All work was done well except coolant was overfilled.