Again all the above
Again all the above
Staff friendly, car ready before estimated time and the video was very informative
Tristan is always customer focussed and being served by Jack at the last service went very well too - dealt with promptly and given the covid conditions, all safety measures adhered to. I have always felt a valued customer under Tristan's management.
Friendly and efficient staff
Good service all around, they keep you updated throughout while your car is being worked on. Good communication and understanding between the technicians and service advisors.
Everything went according to plan.
I was very satisfied with my service experience, they got the job done quickly and efficiently - keeping me updated at all times.
Very helpful and knowledgeable staff.
Quick and easy
Simple and straight forward
Good COVID service procedure
Turn round time good as had to wait
The Lady whom I dealt with was very helpful
Very efficient service
Communication was great- personal customer care, video of the car during its service. Relaxed atmosphere. Professional, friendly customer service.
Good customer service and quick turnaround
It was excellent and Sam did a great job in keeping me appraised of what was happening
once more every body help full and polite
perfect service and very professional
Happy with the complete service experience
All round great service
Professional and helpful service.
Kept informed at all stages
All my asks were answered and the job was done
Needed car back by 2pm and was ready by 1pm
Efficient, friendly team - very Covid Safe environment
Everything went to plan, the timing was good and appreciated the video.
The staff are always friendly and polite and explain all the work that needs to be done
sorted out problem quickly
The work was performed to my satisfaction and as per the quoted time and cost
I did not have to wait long for an appointment and it was fond in the time they said
Prompt Good feedback
very good and quick service
Always very efficient, professional and friendly
I was made to feel like a valued customer and treated with respect at all stages of the service.
Sophie and Greg remembered all of my likes and dislikes and built me the perfect car and kept me updated until it arrived. They even chose a date they would both be in for me to collect it.
Courteous, knowledgeable, kept us advised of progress throughout. Well recommended. Oh and Catherine was superb.
All staff encountered from booking car in to those in the service team was exemplary. Great team.
Very efficient and knowledgable
Excellent service from Sophie
Everyone polite and helpful. Plenty of hand sanitiser etc. Staff in masks and behind screens. Marked out area to wait while the work was done.
The planned and unplanned items were completed satisfactorily and in a timescale that suited me.
Sam and Tristan are always so helpful and professional!
Even during these hard times when the dealership was closed, Cathrine sorted and questions I had quickly.
Always pleasure to go Solihull branch, always polite n nice
All emails and phone calls were replied to within 24 hours.
The service was completed as expected
Because you can see what they have done
My sales assistant Catherine was very good and knowledgeable throughout the whole experience nothing was too much for her. Even with lock down I collected my car and felt that all the Covid safe measurements were excellent.