Again all the above

Staff friendly, car ready before estimated time and the video was very informative

Tristan is always customer focussed and being served by Jack at the last service went very well too - dealt with promptly and given the covid conditions, all safety measures adhered to. I have always felt a valued customer under Tristan's management.

Friendly and efficient staff

Good service all around, they keep you updated throughout while your car is being worked on. Good communication and understanding between the technicians and service advisors.

Everything went according to plan.

I was very satisfied with my service experience, they got the job done quickly and efficiently - keeping me updated at all times.

Very helpful and knowledgeable staff.

Quick and easy

Simple and straight forward

Good COVID service procedure

Turn round time good as had to wait

The Lady whom I dealt with was very helpful

Very efficient service

Communication was great- personal customer care, video of the car during its service. Relaxed atmosphere. Professional, friendly customer service.

Good customer service and quick turnaround

It was excellent and Sam did a great job in keeping me appraised of what was happening

once more every body help full and polite

perfect service and very professional

Happy with the complete service experience

All round great service

Professional and helpful service.

Kept informed at all stages

All my asks were answered and the job was done

Needed car back by 2pm and was ready by 1pm

Efficient, friendly team - very Covid Safe environment

Everything went to plan, the timing was good and appreciated the video.

The staff are always friendly and polite and explain all the work that needs to be done

sorted out problem quickly

The work was performed to my satisfaction and as per the quoted time and cost

I did not have to wait long for an appointment and it was fond in the time they said

Prompt Good feedback

very good and quick service

Always very efficient, professional and friendly

I was made to feel like a valued customer and treated with respect at all stages of the service.

Sophie and Greg remembered all of my likes and dislikes and built me the perfect car and kept me updated until it arrived. They even chose a date they would both be in for me to collect it.

Courteous, knowledgeable, kept us advised of progress throughout. Well recommended. Oh and Catherine was superb.

no problems

All staff encountered from booking car in to those in the service team was exemplary. Great team.

Very efficient and knowledgable

Excellent service from Sophie

Everyone polite and helpful. Plenty of hand sanitiser etc. Staff in masks and behind screens. Marked out area to wait while the work was done.

The planned and unplanned items were completed satisfactorily and in a timescale that suited me.

Sam and Tristan are always so helpful and professional!

Even during these hard times when the dealership was closed, Cathrine sorted and questions I had quickly.

Always pleasure to go Solihull branch, always polite n nice

All emails and phone calls were replied to within 24 hours.

The service was completed as expected

Because you can see what they have done

My sales assistant Catherine was very good and knowledgeable throughout the whole experience nothing was too much for her. Even with lock down I collected my car and felt that all the Covid safe measurements were excellent.