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Customer Reviews.

service

5

They do what they say they are going to do. Thd showroom staff are fun, polite and efficient

05 January 2020

service

4

Really good experience, thanks

02 January 2020

service

2

Believe rear of car to have been scratched during valet.

02 January 2020

service

4

Booked car in over easily and great service .

29 December 2019

service

5

As expected, no nasty surprises,

29 December 2019

service

5

The work was done as requested and within the quoted time.

29 December 2019

service

5

Video sent of check, car ready and clean when collected.

28 December 2019

service

5

Great service polite staff

28 December 2019

service

5

Friendly staff, on time and thorough.

24 December 2019

service

5

I had a very long wait, which was turned into a positive experience. Thank you

24 December 2019

service

5

As always, service received from Tristan & Sam was excellent

22 December 2019

service

5

As above, straightforward service completed satisfactorily while I waited

20 December 2019

service

5

from telephone reception to sales or service the professionalism of all staff is second to none and nothing is too much trouble

20 December 2019

service

5

I always feel confident in the service I get at Solihull. Tristan in particular really looks after his customers. The showroom is a comfortable place to sit and wait and the coffee is good, which is a bonus. My car came back gleaming.

18 December 2019

service

5

Staff were very attentive, apologised for any waiting and were clear in their instructions. They were also dealing with a very difficult customer when I arrived to pick up my car and handled it really well.

14 December 2019

service

3.5

Let down by standard of post service car wash... Stevie Wonder could have done better.

14 December 2019

service

5

Most helpful

11 December 2019

sales

5

Happy after price negotiation but had to check competitor's offers in order to get same deal

10 December 2019

sales

5

It was ready on time and Sophie was very punctual with a perfect run down on the dials etc

10 December 2019

service

3

Took over 2 hours for the work to complete

10 December 2019

service

4

Happy with service from courtesy car to collection.

09 December 2019

service

5

Solihull went above and beyond to make up for my terrible experience in Oldbury.

07 December 2019

service

5

Efficient, good comms, pleasant, convenient.

06 December 2019

service

3

Whilst the service experience itself was very good, the booking was a shambles. Because of the special offer of 10% off when booked on line the web site kept crashing meaning I had to book by phone and lost the benefit of the discount.

05 December 2019

service

5

The staff are really professional and put customer service first.

01 December 2019

service

5

Very curious and giving me updates from you engineers and a car wash very pleased with the service I received will be back

29 November 2019

sales

4

Ok but long waits

29 November 2019

service

4

The process seemed a bit slow this time round, but i think the poor service adviser was fairly new and finding his feet sttill. He was still very competant and helpful himself though

28 November 2019

service

5

Smooth transition when purchasing my new car and i left the showroom very happy with the service they have provided.

28 November 2019

service

5

Thorough explanation of work carried out and advice given about expected future service requirements in respect of approx. time/mileage.

25 November 2019

service

5

Always extremely helpful

25 November 2019

service

1

Read my email

24 November 2019

sales

5

Great communication, car arrived on time. Superb hand over.

24 November 2019

service

5

Nothing was too much trouble for them and I felt a valued customer.

24 November 2019

sales

5

The mini centre were fantastic and very understanding of my needs ,Sophie Whittaker was very helpful and kept me informed every step .. lovely assistant

22 November 2019

sales

5

Straight talking people who did what they could for & delivered a great result. Very happy.

21 November 2019

service

5

Nothing was to much bother

21 November 2019

service

4

Again this is based on the night team.

17 November 2019

service

3

Waited 2hrs 15 minute for a mini service to be done I was the first car booked in @ 9.15am. I also asked them to have a look resetting my windowwasher icon to be turned off. It was still on but no explanation to see if they had tried.

16 November 2019

service

4

Very professional and expedient

15 November 2019

service

3

Very satisfied. Lee who sold me the car was great

15 November 2019

sales

5

Catherine really looked after me at Mini she was very quick to send me the information i needed from start to finish of purchasing the car. It has been a really great experience and the sale went through so quick as i needed a car quite quickly.

15 November 2019

service

5

Great service

14 November 2019

service

4

Very satisfied as everyone I have spoken to has been helpful and the service was done quick

11 November 2019

service

4

Disappointed as although informed that everything was sorted and car was only waiting to be washed. Was not washed when I collected.

11 November 2019

service

5

Easy booking ,easy booking in and very good service

10 November 2019

sales

5

Had fantastic service and nothing was too much trouble. Extremely thorough!! Paul was amazing and I know that if I have any queries in the future I wouldn't hesitate to contact him as so friendly!!

10 November 2019

service

4

As previous answer.

10 November 2019

service

2

Standards have gone down compared to experiences in previous years.No emailed video of condition of car as done previously. No service book . No service sheet showing what was done.

09 November 2019

service

5

They knew I was waiting and got it in as quickly as they could. Fast and efficient