Thorough

Service good and Ryan was friendly and extremely helpful

Absolutely seamless process, Sophie Biggs kept me informed all the way and answered all of my questions

I was given the opportunity to wait but decided not to. I received a video update during the service and a call to advise when service complete. No delays at all. All completed within advised time frame.

Didn't fix the problem first time, wait for a courtesy car and wasn't fixed on the day, had to come back after the weekend. Allowed to keep courtesy car though. Also member of staff was unhelpful and disintersted when I needed confirmation about info

Excellent service received in a nice comfortable environment.

The noise problem was resolved.

Very pleased

Everything complete on time

Everything was carried out efficiently.

Helpful reception and informative video

Informative about future work that will be needed but no pressure sales

I thought it was very expensive for a first service

Because it all went snoothly

Everyone I have spoken too were very friendly and helpful

Staff all very friendly and attentive

Great experience

Everything was performed as expected

Staff are excellent

Very courteous

Everything went well, no complaints

the staff were helpful

See above - accept the reason my car failed it's MOT but why not highlight the point on previous visits rather than wait to fail my vehicle and waste my time sitting around (because as usual there were no vehicles available for me)

quick repair of our car window same day

Kept me in the loop at all times and were more than happy to answer any questions

Staff were very helpful.

Let down by fact they don't provide pick up and deliver car back service any more. This should be reinstated. It seriously worsens my experience

The mini came earlier than expected. Good handover and explanation of how to use the controls. Regular updates. Very helpful staff.

No problems, and I particularly liked the video I received.

Prompt service by Sam, all tasks completed

Carried out service and texted updates.

Very impressed with way Sam handled the entire process. Wasn't expecting the video walk round of faults found or complete valet of car. So happy with service revived.

Very helpful staff that provide a quick and efficient service.

Smooth and efficient

I bought the car from here. And they've looked after it ever since.

Staff are very friendly and helpful

entitle to

Excellent service

The service was as a result of a mini initiated 'recall' to update the air conditioning. Very easy to arrange and re-arrange service date. Lily was very helpful when dropping keys off and collecting, going out of her way to make it easy.

No hassle, the dealership kept me updated and collection was smooth

Polite friendly and helpful

I initially was told it would take an hour but I did wait for 2 hours whilst my car was in for an oil change.

Did as required and sent me video of tyre issue which i had sort a few days later Would of like your technician to do the work but ment i would have to pay 1st then clain from insurance for tyre.

Not all defects were repaired

Only a small check of the brakes

Very good service and friendly staff

Good service, although requested a quote for some work which I didn't ever get

If it was just Sophie's interventions then I would have rated this 5 stars but Adrian let's this down and has lowered the rating

Sytner Solihull provided an excellent service and kept me informed as to progress on the service carried out.

The staff were very helpful but the initial quote was frighteningly high. A goodwill gesture has been made, but it's put me off buying another mini.