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Customer Reviews.

service

5

Again all the above

15 February 2021

service

5

Staff friendly, car ready before estimated time and the video was very informative

15 February 2021

service

5

Tristan is always customer focussed and being served by Jack at the last service went very well too - dealt with promptly and given the covid conditions, all safety measures adhered to. I have always felt a valued customer under Tristan's management.

15 February 2021

service

5

Friendly and efficient staff

10 February 2021

service

4

Good service all around, they keep you updated throughout while your car is being worked on. Good communication and understanding between the technicians and service advisors.

10 February 2021

service

5

Everything went according to plan.

10 February 2021

service

5

I was very satisfied with my service experience, they got the job done quickly and efficiently - keeping me updated at all times.

07 February 2021

service

5

Very helpful and knowledgeable staff.

07 February 2021

service

5

Quick and easy

05 February 2021

service

4

Simple and straight forward

01 February 2021

service

4

Good COVID service procedure

01 February 2021

service

5

Turn round time good as had to wait

31 January 2021

service

5

The Lady whom I dealt with was very helpful

30 January 2021

service

5

Very efficient service

30 January 2021

service

5

Communication was great- personal customer care, video of the car during its service. Relaxed atmosphere. Professional, friendly customer service.

24 January 2021

service

5

Good customer service and quick turnaround

24 January 2021

service

5

It was excellent and Sam did a great job in keeping me appraised of what was happening

24 January 2021

service

4

once more every body help full and polite

22 January 2021

service

5

perfect service and very professional

20 January 2021

service

5

Happy with the complete service experience

19 January 2021

service

5

All round great service

19 January 2021

service

5

Professional and helpful service.

19 January 2021

service

5

Kept informed at all stages

19 January 2021

service

4

All my asks were answered and the job was done

19 January 2021

service

5

Needed car back by 2pm and was ready by 1pm

19 January 2021

service

5

Efficient, friendly team - very Covid Safe environment

19 January 2021

service

5

Everything went to plan, the timing was good and appreciated the video.

19 January 2021

service

5

The staff are always friendly and polite and explain all the work that needs to be done

18 January 2021

service

5

sorted out problem quickly

15 January 2021

service

5

The work was performed to my satisfaction and as per the quoted time and cost

11 January 2021

service

5

I did not have to wait long for an appointment and it was fond in the time they said

05 January 2021

service

5

Prompt Good feedback

04 January 2021

service

5

very good and quick service

03 January 2021

service

5

Always very efficient, professional and friendly

03 January 2021

service

5

I was made to feel like a valued customer and treated with respect at all stages of the service.

02 January 2021

sales

5

Sophie and Greg remembered all of my likes and dislikes and built me the perfect car and kept me updated until it arrived. They even chose a date they would both be in for me to collect it.

01 January 2021

sales

5

Courteous, knowledgeable, kept us advised of progress throughout. Well recommended. Oh and Catherine was superb.

29 December 2020

service

4

no problems

27 December 2020

service

5

All staff encountered from booking car in to those in the service team was exemplary. Great team.

26 December 2020

service

5

Very efficient and knowledgable

23 December 2020

sales

5

Excellent service from Sophie

22 December 2020

service

5

Everyone polite and helpful. Plenty of hand sanitiser etc. Staff in masks and behind screens. Marked out area to wait while the work was done.

21 December 2020

service

5

The planned and unplanned items were completed satisfactorily and in a timescale that suited me.

20 December 2020

service

5

Sam and Tristan are always so helpful and professional!

20 December 2020

sales

5

Even during these hard times when the dealership was closed, Cathrine sorted and questions I had quickly.

20 December 2020

service

4

Always pleasure to go Solihull branch, always polite n nice

18 December 2020

sales

5

All emails and phone calls were replied to within 24 hours.

15 December 2020

service

5

The service was completed as expected

14 December 2020

service

4

Because you can see what they have done

10 December 2020

sales

5

My sales assistant Catherine was very good and knowledgeable throughout the whole experience nothing was too much for her. Even with lock down I collected my car and felt that all the Covid safe measurements were excellent.