Everything completed as requested.
Everything completed as requested.
The service reception was poor, nobody at service reception with other people also waiting,told everybody was busy waited 15 minutes and left, returned next day waited nearly 15 minutes again before anybody bothered to help.
A good overall experience.
Wanted me to pay £450to have brake pads replaced. Outrageous price. I
Again because of Sams exceptional service
Keep you informed. Car clean on return. Given a time to drop off car and pick up. As above
Everything sorted as repairs were under warranty and their was a couple problems which were resolved.
The car interior had been cleaned with a stagnant water smelling cloth.
Not perfect but a good service.
Mini arrived on time. Was kept informed of due date.
Carried out quickly and competently.
Staff are friendly, knowledgable and efficient
Always good service
I was late going back to work waiting and also told it needed an mot in two weeks when it wasn't due till end of November and also told I needed a service when that wasn't due either
Car was cleaned to poor standard. Tyre air pressures not checked. Not called back when I called to complain.
I have had to rebook my car in for work that could have been carried out on the day if I had been called back
Everything was excellent, customer service, care taken with my car,etc returned in perfect spotless condition, however the courtesy car I had was well below my expected standards. It hadn't been cleaned inside & it was clear a dog had been inside!
Excellent friendly staff
Staff always kept me informed and made me think that I was the most important person they were dealing with.
Sadly I had to return to site to get my service book stamped
Very helpful team who were friendly and relaxed and made an overnight test drive possible. We never felt pressured and they took the time to show us the car when we took delivery of it.
All matters were dealt with in a professional but friendly manner.
Quick to serve on arrival. Nice seating area with electric points available to plug in laptop. Drink offered while you wait and service carried out within the time frame indicated on booking.
Took longer than the 90min quoted. Issue with rear washer not rectified or identified at service
I got exactly what I expected.
I had paid within the Vehicle Check to have the car cleaned inside and out. The inside was not cleaned at all. Not important really but I wonder what else has not been done that I can't see??
Efficient people and services provided. Did everything I asked for and was very pleased overall.
Carried out work efficiently
The convince of being able to wait for my vehicle while it was serviced and the detailed video of what was being done to my vehicle
It was a comfortable environment
Even though I waited hrs the last bloke was brillant
The whole process was easy from booking to finish. The staff are all very professional and friendly.
Always polite and helpful at Sytner
Overall the service was great. The only slight issue was that my appointment overran quite a bit. My car was booked in at 12pm for a tyre change however, it wasn't ready until 2.30pm. I was kept informed of the situation which was good though.
Sam, Grace and previously Tristan have always been a joke to deal with. When ever I think about getting a car from a different manufacturer I always have second thoughts because of the quality of service I have received from these guys.
Polite and efficient service department
Fast and efficient, took exactly the time they said it would. Loved the video sent afterwards. Cost less than the quote.
Car was sent out with missing locking wheel nut - totally unacceptable. Offered free clean, car returned poorly cleaned and areas missed. Staff just said
Ideal leaving overnight. Disappointed car not cleaned as promised nor voucher which I was told would be issued for complimentary valet not received.
Excellent customer service and quality of work.
No problems or unexpected surprises. Tricky getting to and from service with two small kids and car seats but the service was very slick.
Good service although some things promised weren't delivered
Very friendly and helpful knowledgeable staff. The car was ordered and delivered within the dates they advised
An straight forward service and very approachable, helpful people at the dealership
Breaks fixed and seems fine but when car has full steering lock, I can hear a screech?
Customer Service on check in was good, service itself was expensive, customer service on collection was poor