Nice to have a video of the underside of car explaining any problems The only thing I wouldn't recommend is the washing of cars as it's never a good job so we don't have a wash anymore

When purchasing the car it was slightly difficult to get a straightforward quote but service was quick. However, the after-service was very disappointing - very slow replies, several unfulfilled promised call backs, rude phone receptionist

Very welcoming and great job

Very satisfied with the service for the MOT, I did highlight an issue with car and was told what the problem was and that someone would get back to me with a quote for the work needed but nothing has been received

Service provided.

The staff remain very helpful and professional

Great customer service from start to finish

Love my car it is spot on !!!

Good staff on reception, offered a coffee and biscuits while waiting. And I was asked if it would be ok to clean my car - needless to say i agreed!

again it was mostly down to Tristan organising it, kept me informed of progress, job done on time etc

Love the showroom atmosphere, all staff are really friendly. Matt kept in touch and gave really good advice all the way through the process without being a stereotypical 'car salesman'! He's a real asset to the Mini brand.

Great service from Sam in services, also the lady who works on the desk is always very pleasant.

Seen fairly quickly and not kept waiting for long.

They did what was required quickly and gave me a another mini while they were working on it. The receptionit was polite, friendly and extremely helpfull

Great service really friendly

Kept us informed at all times

Pleasure to do business with, courteous, professional, not pushy and took as much time as I needed. Very happy.

Staff and service v good

Not very. See above

Mini will always advise on what needs doing and the video of what they do if there are any issues you are aware , for me its guarantee that no unexpected problems can occur

The job was done quickly and with a minimum of fuss

Its our 3rd mini from Sytner mini, this speaks for itself!

Excellent customer service

Staff were helpful and courteous. Satisfied with service.

It wasn't explained to me that the automatic opening tailgate was not a standard feature but an option. If I had been told this when ordering my new car then I would have included it in my list of options.

Good service however I dropped my car off and wasn’t informed until 4pm that they would be keeping it the next day.

Staff are excellent

Everything was done and customer service was good, but the work was not completed at the time agreed and I was not informed before I arrived to collect my car.

We were treated politely and efficiently. Good communication through the day and a satisfactory service.

Can't think of anything they could have done better

Grace Evans makes the whole service experience hassle free. She really could do no more to help.

Love the car and felt taken care of

It all went according to plan and the timings were accurate.

Grace Fone always very friendly and obliging. Nice lady to deal with.

Friendly, professional, flexible and helpful staff.

Efficient, polite and friendly

I received a very professional greeting and was made to feel welcome and comfortable while I waited.

Sales Assistant was very thorough, knowledgeable and attentive.

Grace was really helpful and got me a taxi saving me from walking to collect in the rain

It was all handled well with no particular issues. When I arrived to collect my new Mini, I loved the fact that it was ready & waiting with a cover on it & the TV screen detailing that I was arriving to take ownership of it.

I thought it was expensive. The car is just over one year old and required new breaks I've never had to replace breaks with previous cars in such a small amount of time.

your sales representative Lewis Johnson definitely went that extra mile to ensure our satisfaction

Finished within time frame. Pleasant environment to wait in.

easy online booking, very fast and high quality service, staff is welcome as well

Excellent service all round :o)

As above. good feedback

Very prompt, efficient and friendly service from all service staff.

Matt Prentice was excellent from initial contact to day of handover

Comprehensive and professional service

Can't fault anything.