service
Staff were helpful and courteous. Satisfied with service.
Staff were helpful and courteous. Satisfied with service.
It wasn't explained to me that the automatic opening tailgate was not a standard feature but an option. If I had been told this when ordering my new car then I would have included it in my list of options.
Good service however I dropped my car off and wasnt informed until 4pm that they would be keeping it the next day.
Staff are excellent
Everything was done and customer service was good, but the work was not completed at the time agreed and I was not informed before I arrived to collect my car.
We were treated politely and efficiently. Good communication through the day and a satisfactory service.
Can't think of anything they could have done better
Grace Evans makes the whole service experience hassle free. She really could do no more to help.
Love the car and felt taken care of
It all went according to plan and the timings were accurate.
Grace Fone always very friendly and obliging. Nice lady to deal with.
Friendly, professional, flexible and helpful staff.
Efficient, polite and friendly
I received a very professional greeting and was made to feel welcome and comfortable while I waited.
Sales Assistant was very thorough, knowledgeable and attentive.
Grace was really helpful and got me a taxi saving me from walking to collect in the rain
It was all handled well with no particular issues. When I arrived to collect my new Mini, I loved the fact that it was ready & waiting with a cover on it & the TV screen detailing that I was arriving to take ownership of it.
I thought it was expensive. The car is just over one year old and required new breaks I've never had to replace breaks with previous cars in such a small amount of time.
your sales representative Lewis Johnson definitely went that extra mile to ensure our satisfaction
Finished within time frame. Pleasant environment to wait in.
Excellent service all round :o)
easy online booking, very fast and high quality service, staff is welcome as well
As above. good feedback
Very prompt, efficient and friendly service from all service staff.
Can't fault anything.
Matt Prentice was excellent from initial contact to day of handover
Comprehensive and professional service
Looked after from walking through the door to receiving my vehicle back - nothing to much
My Dashcam had a cable disconnected on the front windscreen, which i did not notice until the day after. I was driving to Wales and a relative noticed my dashcam not working ?I pulled over and my relative was able to reconnect the dashcam so it on.
I Have always been looked after very impeccably. My car too.
Nothing to find fault with service
It was a pleasure to go to the mini centre each time. Always helpful staff with a smile!
Job well done
As above dont want to have to return by a failure to complete the post work calibration
Professional from the work go. Great service and transparent.
The service given to me by Matthew Prentice was excellent.
Everything I asked for was completed. I liked the way it was all documented so theee was a record of what was identified
Very good. Useful video sent regarding tyres and brake pads. Courtesy car service a bonus.
The unveiling was a great experience and the team did everything to help me.
You fixed the fault with the car
The team turned my purchase around so quickly; I know a lot of people behind the scenes were probably under pressure to achieve that! Not that I would have known - and Sophie was wonderful when I arrived to collect my car, cant thank them enough!
I was given a courtsey car for 2 days and was kept updated on my car. Fantastic customer service which is rare these days I was very impressed
Very ,Easy, brought a fabLittle car, but heavy in fuel use but then Ive done 950 miles on less than 3 weeks
All ok just a small problem with beginning of video sent
The attention to detail was fantastic. Loved the video I got showing what had been done to my mini.
I dont know much about cars but it felt great, like a new car and not only did you wash and vacuum it went to the trouble of scrubbing the marks off the seat.
Reception staff very friendly and efficient and the whole process took the hour.
Tyres were expensive in comparison with all local competitors.
It was a recall
All work was done well except coolant was overfilled.