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Customer Reviews.

service

3

The car was with the dealership for 2 weeks yet wasn't washed or valeted.

05 November 2019

sales

5

The whole experience was excellent

03 November 2019

sales

5

Sophie Biggs made buying my new car a pleasure. She made the process simple and painless.

03 November 2019

service

5

It always seams thorough with the video send too. The staff in the office are always happy to either drive me, or order me a taxi at minis expense to the local shops, save me sitting around for hours which is very much appreciated.

03 November 2019

service

1

Tried to charge me £200+ for something I never had done. Then took a while to credit it and give me the correct documents.

01 November 2019

service

3

I had to inform the service reception that my car keys had been returned to them by the mechanic 10 minutes earlier so my car was ready for me to take

30 October 2019

service

3

Still have the same problem with my rear doors after 3 attempts at fixing.

29 October 2019

sales

5

Team at Solihull Sytner was brilliant Special thanks to Paul brown and Adrian - fabulous service

28 October 2019

sales

5

Lilley the saleswomen was very knowledgable about the car we were buying

25 October 2019

service

5

Polite staff. Like the reminder call & the after service call

25 October 2019

service

3.5

Promised car would receive a courtesy clean / mini-valet and when I paid, I was told it had been done. When I took my wife to collect the car it HADN'T been done & we were told we'd receive a voucher for a courtesy one. Well, we're still waiting!

23 October 2019

service

5

Quick and simple process, courtesy car easily arranged and car is also given a wash before collection.

23 October 2019

service

5

Everything carried out as it should be.

21 October 2019

service

2

very expensive for an oil change!! Not good value for money

20 October 2019

service

5

BMW professionalism

20 October 2019

service

3.5

I asked for a phone call to let us know a rough time to pick up as we were going to Solihull to avoid coming back as the canter is a good distance away. We never got the call and couldn't get through to them on phone. A bit disappointed with this.

19 October 2019

service

4

always prompt and smiling.

19 October 2019

service

5

I didn't have to wait too long. Staff were friendly and polite.

18 October 2019

service

5

Knowing you get 100 % quality

18 October 2019

sales

5

KEPT WELL INFORMED/THEY ARE AS PASSIONATE ABOUT THE CAR AS I AM

18 October 2019

service

5

Worked completed on time

18 October 2019

sales

5

Over the past 14 years I cannot fault the service

17 October 2019

service

3

I had to wait nearly 3 hours whilst my car was serviced and MOT'd - at no point during the wait was I given an update on progress. It would have been appreciated.

16 October 2019

sales

5

Attentive staff

15 October 2019

service

5

Wouldn't expect anything els from mini.

13 October 2019

service

4

Service was fine

12 October 2019

service

5

The problem was resolved in a polite and friendly way.

11 October 2019

service

5

Everything ran smoothly and I received a video showing me what might be needed in the future

11 October 2019

service

4

Didn't have to wait too long.

10 October 2019

sales

5

See question one

10 October 2019

service

5

Great service at a competitive price

09 October 2019

service

5

Easy booking, able to use courtesy car, simple process.

08 October 2019

sales

5

Very efficient and helpful

08 October 2019

sales

5

Was kept informed of all stages of purchase

07 October 2019

sales

5

Had excellent service from start to finish. Luckily I didn't have a long wait for my new car but little touches like the video tour of your car once it arrived all added excitement to the experience.

07 October 2019

service

4

Quick and easy to talk to staff

07 October 2019

service

4

Not 5 because of cost.

06 October 2019

service

2.5

The call centre were a nightmare to deal with, I even supplied the part number of what was required which was never passed on to Solihull. The staff were ok at Solihull.

06 October 2019

service

3

Very happy with service but waiting time a lot longer then I was told it would be

05 October 2019

service

4

The service on my car was completed in a timely manner. Subsequent to my service my car has been driving better than ever.

05 October 2019

sales

5

Excellent service and regular contact on the progress of my cat

05 October 2019

service

5

Attention to detail was impressive.

04 October 2019

service

5

On arriving at Mini Solihull Aimee looked after me she was very efficient and knowledgeable about the product got me a coffee and sorted the problem out and arranged a taxi back to the railway station also kept me up to date on progress

04 October 2019

service

5

Everything went to plan no difficulties

04 October 2019

service

5

Easy to talk to and everything went like clockwork

03 October 2019

service

5

Good communication, prompt service

01 October 2019

sales

5

Alex and Matt couldn't be more helpful.

01 October 2019

sales

5

great overall experience and service

01 October 2019

service

5

Amy was extremely friendly, helpful and knowledgable. She put me at ease when plans changed and was excellent in all her communications - in person and via telephone. She made the experience so much easier and is definitely an asset for her team!

30 September 2019

service

5

My car was ready when I was told it would be.