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Customer Reviews.

service

4

Very good customer service, staff polite and helpful

09 October 2018

sales

5

A few days prior to collectong my new MINI i was taken ill and needed surgery. The help we recieved from MINI was excellent. The Sales rep came to my home twice, once to sign the paperwork and secondly to drop off the ne MINI o make it easier for us.

09 October 2018

service

5

There were no problems and I was kept informed

08 October 2018

service

5

It was quick and easy and felt like they would go the extra mile

08 October 2018

service

5

Staff picked up on a seal that had gone and sorted another appointment out to suit.

07 October 2018

service

3

Customer service was poor, I did not feel my that I was a valued customer.

07 October 2018

service

5

Everything as I expected and more as little adjustments were made to blue tooth and ambient lighting

04 October 2018

sales

5

Sophie Whittaker listened to my needs & wants and then prepared a great handover for my wife’s birthday -thank you !

04 October 2018

service

5

Just excellent service

04 October 2018

service

5

Satisfied with what was carried out

03 October 2018

service

5

I could not have asked for more. they even paid for a taxi to to take me to shops while they did the work!

03 October 2018

sales

5

Sophie & Greg looked after us and with patience and expertise to build the right car for us.

02 October 2018

service

5

I knew I would have to wait awhile so I asked if there was any shops around. Not only was I offered a taxi to them, but also back, and paid for! The receptionist was extremely helpful and made what could have been a monotonous day a pleasurable one.

02 October 2018

sales

5

Overall Good lack of communication at times

02 October 2018

service

5

Very helpful staff within the service department and always help me

02 October 2018

service

4

No problems

02 October 2018

sales

5

I was constantly kept informed of progress of my order always making me feel that nothing was too much trouble, lovely people

29 September 2018

service

5

Everything went to plan from booking to collection.

28 September 2018

service

5

Booked easily, completed on time, helpful and friendly staff

28 September 2018

service

5

The staff are always so helpful, friendly and efficient. In particular Grace, Tristan and Lily were brilliant when I took my car in.

28 September 2018

service

4

Mini servicing is expensive, although consistent across dealerships. That would be my only complaint, cost.

27 September 2018

service

5

great service In 90 minutes.

27 September 2018

service

4

Issues were sorted via the help of Andy Butlin

26 September 2018

service

5

Prompt professional service, fully explained

26 September 2018

sales

5

They answered all our questions and every step was explained to us. Nothing was too much trouble

26 September 2018

service

5

They were very helpful

26 September 2018

sales

5

Matt was great, very approachable yet offered a professional service

25 September 2018

service

5

They were lovely to speak to, helped where they can and even tried to squeeze my problem in to get it done quicker.

25 September 2018

service

5

staff very friendly and competent and repair done totally efficiently

24 September 2018

service

2.5

As above the service was delayed by your computer system failure.

24 September 2018

service

5

Solihull Sytner was reliable and dealt with my enquiries very quickly and efficiently.

24 September 2018

sales

5

Had a little change witch was done start away

22 September 2018

service

5

Friendly staff. The person who checked me in in the morning (apologies I don’t know her name)was a star, she was so professional and pleasant despite me being a cantankerous grump (it was early - but that’s no excuse). She’s a credit to your team.

21 September 2018

sales

5

Great service as always!!

20 September 2018

service

5

From when the car arrived I was kept informed by a lovely lady called Grace about what was happening with the vehicle

20 September 2018

service

5

From booking the service appointment right through to a follow up call from the dealership, I was dealt with in a highly professional and friendly manner.

19 September 2018

service

5

Efficient team

18 September 2018

service

5

They did everything required

14 September 2018

service

5

Did what they said

14 September 2018

service

2

I flagged an issue with my tyre and had to return the car. You advised that there wasn't an issue and maybe the valve would need to be replaced but to see how it went. I went back to the co who replaced the tyre and they found a leak and fixed it

13 September 2018

service

5

Nothing to complain about !

13 September 2018

service

5

The service I had recently was excellent, easy to drop car off with very little fuss and collection process also easy.

13 September 2018

service

5

Efficient and prompt service

12 September 2018

sales

5

Matt in the sales team an absolute joy to deal with

12 September 2018

service

5

Service provided is excellent and staff very helpful

11 September 2018

service

4

Yes

10 September 2018

service

5

Everything explained before the work carried out price agreed

08 September 2018

sales

5

It’s a relaxed, informal atmosphere. Staff are professional, knowledgable and efficient but not pushy or stuffy.

05 September 2018

service

3

Work well done.A day later I noticed my 'Mini' valve caps had been replaced with plastic ones - phoned but no one remembered taking off the caps - strange and disappointing. I was sent replacements but a different style, originals not available.

04 September 2018

service

4

Very friendly and good deal on the service. Car cleaned excellently after service.