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Customer Reviews.

sales

5

your sales representative Lewis Johnson definitely went that extra mile to ensure our satisfaction

06 December 2018

service

2

I thought it was expensive. The car is just over one year old and required new breaks I've never had to replace breaks with previous cars in such a small amount of time.

06 December 2018

service

5

Excellent service all round :o)

05 December 2018

service

5

Finished within time frame. Pleasant environment to wait in.

05 December 2018

service

5

easy online booking, very fast and high quality service, staff is welcome as well

05 December 2018

service

5

As above. good feedback

04 December 2018

service

5

Very prompt, efficient and friendly service from all service staff.

01 December 2018

service

5

Can't fault anything.

29 November 2018

sales

5

Comprehensive and professional service

29 November 2018

sales

5

Matt Prentice was excellent from initial contact to day of handover

29 November 2018

service

5

Looked after from walking through the door to receiving my vehicle back - nothing to much

28 November 2018

service

2

My Dashcam had a cable disconnected on the front windscreen, which i did not notice until the day after. I was driving to Wales and a relative noticed my dashcam not working ?I pulled over and my relative was able to reconnect the dashcam so it on.

28 November 2018

service

5

I Have always been looked after very impeccably. My car too.

28 November 2018

service

5

Nothing to find fault with service

28 November 2018

sales

5

It was a pleasure to go to the mini centre each time. Always helpful staff with a smile!

28 November 2018

service

5

Job well done

27 November 2018

service

3

As above don’t want to have to return by a failure to complete the post work calibration

27 November 2018

service

5

Professional from the work go. Great service and transparent.

26 November 2018

service

4

The service given to me by Matthew Prentice was excellent.

24 November 2018

service

5

Everything I asked for was completed. I liked the way it was all documented so theee was a record of what was identified

22 November 2018

sales

5

The unveiling was a great experience and the team did everything to help me.

21 November 2018

service

4

Very good. Useful video sent regarding tyres and brake pads. Courtesy car service a bonus.

21 November 2018

sales

4

Very ,Easy, brought a fabLittle car, but heavy in fuel use but then I’ve done 950 miles on less than 3 weeks

20 November 2018

service

5

I was given a courtsey car for 2 days and was kept updated on my car. Fantastic customer service which is rare these days I was very impressed

20 November 2018

service

5

You fixed the fault with the car

20 November 2018

sales

5

The team turned my purchase around so quickly; I know a lot of people behind the scenes were probably under pressure to achieve that! Not that I would have known - and Sophie was wonderful when I arrived to collect my car, cant thank them enough!

20 November 2018

service

4

All ok just a small problem with beginning of video sent

19 November 2018

service

5

The attention to detail was fantastic. Loved the video I got showing what had been done to my mini.

18 November 2018

service

5

I don’t know much about cars but it felt great, like a new car and not only did you wash and vacuum it went to the trouble of scrubbing the marks off the seat.

17 November 2018

service

4

Reception staff very friendly and efficient and the whole process took the hour.

17 November 2018

service

3

Tyres were expensive in comparison with all local competitors.

16 November 2018

service

5

It was a recall

16 November 2018

sales

4.5

Deal completed quick

15 November 2018

service

4

All work was done well except coolant was overfilled.

15 November 2018

service

4

Very satisfied - despite the car having to be in over the weekend they were able to source me a suitable alternative over the weekend.

14 November 2018

service

5

See above comments. Staff are always friendly, helpful and knowledgable.

13 November 2018

service

4

Unfortunately the reservation was not particularly efficient this time and the team member seemed to have difficulty accessing the correct information.

13 November 2018

service

5

Location close, timings of work were accurate, polite and friendly staff.

12 November 2018

sales

5

The salesman was very helpful

12 November 2018

sales

5

Loved it. Kept up to date every step of the way and all timescales met. We dealt with Sophie the Brand Manager from start to finish who was super helpful.

09 November 2018

service

5

I have health issues and collection and redelivery was arranged. Communication excellent

08 November 2018

service

5

Always excellent service.

08 November 2018

service

4

Only slight issue was that my service notification in the car was not reset

07 November 2018

sales

5

manager supportive sales staff well informed

07 November 2018

service

5

Grace Evans - Service Advisor

06 November 2018

service

5

The work was carried out efficiently and completed on time. Good communication from booking through to collection.

06 November 2018

sales

5

All the staff at Mini Solihull were outstanding, fell down at the end with Mini financial services messing the date up.

06 November 2018

service

5

informative and knowledgable

06 November 2018

service

4

Just the issue in the morning was a problem.

06 November 2018

service

5

Everything I expected was completed on time