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Customer Reviews.

service

3

Requested courtesy car, without success. Difficulty getting a lift home.

10 July 2018

service

3

Car clean and no problems however I had to take my car to the BMW garage as mini service was closed. The staff were rude and unhelpful and didn't want to know. Not like the usual mini staff.

10 July 2018

service

5

Friendly staff.

09 July 2018

service

4

Well received well looked after during service time

08 July 2018

service

4

It was the third time I had to come in for the same issue

23 June 2018

service

5

Always happy to help

22 June 2018

service

5

Issues fixed car cleaned lift home organised and video provided

22 June 2018

service

5

When my car was ready they sent a car to come and collect me from home.

15 June 2018

service

5

Always helpful friendly staff and feel assured have done a good job.

15 June 2018

service

3.5

The 2 front wheels seem to have worn down on the outside at the front of car Rapidly, representative stated they would check but all I got back was that it happens with certain tyre brands. This is strange as they are the ones supplied with car?

12 June 2018

service

5

Administration/ reception excellent. Job done on time at an agreed price. The valet was also carried out to a very high standard.

11 June 2018

sales

5

I was made to feel special, the whole experience was easy. Affable staff.

09 June 2018

service

5

trust people at sytner

07 June 2018

service

5

The service desk staff took into account that I had to pick up my children from school within my wait of the servicing of my car and I was extremely happy and reassured by him with updates etc....I was out on time which was excellent.

06 June 2018

service

4

Really good service

05 June 2018

sales

5

Fully accomplished what I asked of them.

04 June 2018

sales

5

Nothing was too much trouble!!

04 June 2018

service

5

Very quick, loved the video sent by SMS whilst under the car, informative

04 June 2018

sales

5

Adrian gave great customer service

02 June 2018

service

4

Video confirmed checks all complete and car valeted which I was not expecting. Service Manager Tristan explained everything with clarity

02 June 2018

sales

5

Fast and efficient :)

01 June 2018

service

5

My needs were dealt with quickly and appropriately, nothing felt like it was too much

31 May 2018

service

5

No problems

30 May 2018

service

4

The team on reception as always welcoming and keep you informed

30 May 2018

service

5

All work was done as requested and quickly

29 May 2018

sales

5

As above, overall level of service was excellent from Matt.

29 May 2018

sales

5

Fantastic service throughout and kept updated regularly

29 May 2018

sales

5

Very competent and friendly staff

28 May 2018

service

4

Can’t fault the service but the complimentary car wash wasn’t the best this time. Parts of the car had not been washed and inside hadn’t been vacuumed. Think possibly because car was in for a MOT and new breaks. They ran out of time.

26 May 2018

service

5

Clear explanation of jobs to be completed plus price information and extension of loan car when MOT machine broke down.

26 May 2018

service

4

I moaned at grace in reception and I thought she dealt with situation very well.

25 May 2018

service

4

It took a bit longer than I thought it would but I was supplied with drinks and snacks

22 May 2018

service

5

Front Desk (Reception) - friendly & extremely helpfulEngineer - Clear & Concise video advising condition of all of the car - BrillValet - I had Standard wash & clean with service - Car looked brill

22 May 2018

service

5

My wife's car was returned on time and clean

21 May 2018

service

5

Had to drop in and get a tyre replaced due to a puncture. Within an hour I was off again - great professional service )

21 May 2018

service

5

Great service from Grace as Solihull Mini

21 May 2018

service

5

Quick response polite servivce problems solved car valeted also took my partner who had dropped car off back home

19 May 2018

service

3

Prompt attention, despite a hitch with parts being unavailable at the time. This was eventually rectified although delayed twice and consideration of the inconvenience made in the bill.

18 May 2018

service

5

The issue was managed well by the lady in reception who did everything she could to make the situation better by arranging for a taxi home and to pick me up as it was my day off.

16 May 2018

service

5

I am very satisfied with Sytner Solihull, as I am already thinking about my next purchase.

15 May 2018

service

5

I received excellent service from start to finish, Service from Shannon at the contact centre was superb as she went the extra mile to contact the dealership to see if they could complete the work on the same day.

15 May 2018

service

5

Everything to do with Solihull was excellent. However when I made the initial booking the central booking office told me a collection and delivery service was no longer available. I questioned this and said I wd take my car to a more convenient place

15 May 2018

service

5

Special mention for Grace Fone who handled the communication in an extremely friendly and professional manner, very much an asset to your organisation

15 May 2018

service

5

Very efficient, courteous. Kept me well informed throughout. The video supplied was a surprise but informative

15 May 2018

service

3

Said would phone when ready but didn't

12 May 2018

service

5

as above we can't fault the way we have been looked after by the staff at Sytner Solihull

11 May 2018

service

5

Staff friendly and helpful work done on time

11 May 2018

service

5

Friendly helpful staff

10 May 2018

service

5

no issues with the service and it was quick and efficient

10 May 2018

service

5

Quickly booked in by personable staff and all went well.